“I have to keep in mind that this hotel is both one of the best options in Villahermosa (not saying much) and relatively inexpensive. If the hotel was in the US, it would likely be condemned. Regardless, it is well located and the staff are very friendly and helpful. The pool is huge and nice to relax by. The pool bar is closed (COVID) but waiter service is available. Lots of cleaning staff. I’m trying to be positive. The building is very sad and in need of refurbishment. Carpets are stained and frayed. It just feels worn out. Doors broken, basement (gym/conference room floor) leaks after heavy rain. The gym has so much potential but the elliptical and bike are broken. The floor is rotting because of the leaks. Hot and humid. Weights work. I was in a suite, which was spacious, but again, it is tired. Old furniture, loud AC, useless refrigerator, stained shower curtain. The usual. Bed very comfy, work space was great and Wi-Fi was fast. This helped a lot. Big TV, small, stinky couch. COVID wasn’t my concern when I was near those cushions! Good breakfast buffet. Dinner options are varied and half decent (fish tacos, ribeye tacos, tortilla soup and fish dishes all good. Short rib and steak options not great). Wine options are terrible, but I appreciate this is not a big deal for most people. Run across to the Walmart for decent booze. Room service is efficient. Hotel bar closed, ice machines offline.”

“Me hospede ahí con mi novio y es el peor Marriott en el que hemos estado. Para llorar, la cama estaba mojada, llamamos a las camaristas y nos tiraron de locos diciendo que estaba bien. Al día siguiente una persona un poco más amable Carlos, me comentó que en efecto estaba extraño todo. La Srita de la recepción , nefastamente no hizo nada más que pedir disculpas. Sabiendo completamente la calidad del servicio. El desayuno terrible y nadie te ayuda.Solo una señorita en recepción muy pro activa me ayudo en mi estancia, lo mejor del hotel !!! me ayudo a conseguir una bolsa de plástico que necesitaba, mientras la recepcionista me negaba la ayuda. Y me decía no.Si tuviera un -5 se lo pondría !Tuvimos que orar en Villahermosa solo por una noche y fue la peor experiencia!!!Y somos clientes bonvoy! Para llorar el servicio de este hotel :Los que ponen buenos comentarios seguro son los mismos que trabajan ahí.”