Experience Luxury and Convenience at Hilton Chicago/Oak Lawn

Wm. Les Roberts, II

Sep 29, 2022

4

Eu gosto deste hotel, mas o serviço não está acima e além de um Hilton. Não é ruim, apenas ok.Fiquei aqui anteriormente e em abril de 2019, tão familiarizado com isso, reservei 4 dias / 3 noites. Os quartos são ok e as camas são confortáveis com edredom e lençóis decentes. Banheiro estranho, mas adoro as duas pias dentro e fora do banheiro. Ótimo para mais de uma pessoa se preparando.Nenhum serviço de limpeza pode ser agendado, mesmo para um membro Diamond, mediante solicitação, quando liguei para perguntar. Eles irão levá-lo até toalhas limpas e, conforme necessário. Esta foi uma opção mais acessível do que o centro e é um bom hotel.É um bom hotel e eu ficaria aqui novamente.

Wm. Les Roberts, II

Sep 29, 2022

4

I like this hotel but service is not above and beyond for a Hilton. Not bad, just ok.I stayed here previously and in April 2019 so familiar with it and booked 4 days/3 nights. Rooms are ok and beds are comfortable with decent comforter and sheets. Awkward bathroom but love the two sinks in and outside of the restroom. Great for more than one person getting ready.No housekeeping service can be scheduled even for a Diamond Member on request when I called down to ask. They will run you up fresh towels and such as needed. This was a more affordable option than downtown and it's a nice hotel.It is a nice hotel and I would stay here again.

Tina O

Sep 15, 2022

3

Ficamos aqui em junho passado para um passeio universitário. Os funcionários foram educados e agradáveis. Eu adicionei café da manhã à nossa estadia, já que estamos saindo muito cedo no dia seguinte. Havia um ótimo pacote sendo oferecido em seu site para membros que incluía café da manhã, então eu o peguei. A comida era boa. O estacionamento estava incluído na estadia, o que é ótimo. Há ginásio e piscina interior. Tirei 2 estrelas porque o termostato/AC do quarto estava quebrado. Essas coisas devem ser verificadas regularmente. Demorou um pouco para ser consertado, mas o técnico foi gentil e pediu desculpas pela longa espera. Além disso, os lençóis precisam ser substituídos porque havia manchas antigas e pareciam rígidos.

Tina O

Sep 12, 2022

3

We stayed here last June for a college tour. Staffs were polite and nice. I added breakfast to our stay since we're heading out very early the next day. There was a great package being offered on their website for members that included breakfast so I took it. Food was good. Parking was included with the stay, which is great. There are gym and indoor pool. I took out 2 stars because room thermostat/AC was broken. These things should be checked regularly. It took a while for it to get fixed but the technician was nice and apologetic for the long wait. Also, the linens need to be replaced because there were old stains on them and felt stiff.

Martha Ortiz

Sep 06, 2022

5

Excelente

Armando Matute Elvir

Aug 06, 2022

5

Excelente!!!

Alisha Loch

Jul 06, 2022

5

Hotel muito legal! Adorei a forma dos quartos e o corredor contínuo. Os quartos são espaçosos e possuem pia no banheiro e também fora dele. Geladeira, microondas no lobby. A área da piscina parecia legal (talvez precisasse de um pouco de arrumação)

Alisha Loch

Jun 27, 2022

5

Really cool hotel! Loved the shape of the rooms and the continuous hallway. Rooms are spacious and have a sink in the bathroom and also outside it. Refrigerator, microwave in the lobby. The pool area looked cool (maybe needed a little tidying)

Barbboo66

Jun 06, 2022

1

Falei várias vezes com o hotel sobre um check-in antecipado para um casamento e, quando cheguei lá, ninguém sabia de nada e não queria me deixar fazer o check-in. Tinha quartos adjacentes e eles queriam me colocar em andares separados. Exatamente como você tem quartos conjugados em andares separados? O cavalheiro na recepção foi educado, mas muito determinado a não me deixar fazer o check-in. As regras são regras e eles as seguem, não importa o que digam ao telefone. Os quartos são muito pequenos. Ninguém falou do café da manhã continental ou do lounge que abre às 16h. Os hóspedes devem estar mais cientes do que está disponível para eles. $ 280 por quarto por noite. Mais impostos e taxas, decepcionantes para esse tipo de dinheiro.

Roeshell Robinson

Jun 06, 2022

5

Chegamos tarde na sexta-feira à noite e Jessie estava trabalhando na recepção e ele fez um ótimo trabalho ao fazer o check-in sem problemas. Ele me reconheceu como um hóspede do Hilton Honors e imediatamente me contou sobre o restaurante, bar e outros recursos do hotel. Este hotel tinha muito estacionamento gratuito e é excelente forma. A comida no restaurante era com preços razoáveis com uma grande selecção. Há um bom centro de fitness e piscina interior. O nosso quarto tinha um frigorífico que veio a calhar. as camas e travesseiros eram confortáveis e havia muito espaço em nosso quarto. A máquina de gelo está em todos os andares pares. Estávamos no 1º andar, então tivemos que caminhar até o 2º andar para pegar nosso gelo. O quarto não tem micro-ondas, mas há um micro-ondas no andar de baixo na área de lanches que usamos para aquecer nossa comida quando necessário. Este hotel tem tudo que você precisa. Há também um bom café da manhã neste hotel para seus bagels, frutas, sucos, cafés e outros itens. Este hotel foi melhor do que eu esperava e o serviço foi ótimo!

Tamela Odom

Jun 06, 2022

2

A maioria da equipe foi extremamente amigável. O serviço geral ao cliente foi ótimo. Houve um problema de ruído no quarto ao lado. Tentei ligar do telefone do meu quarto no hotel, mas o telefone estava quebrado. Liguei do meu celular e me disseram que alguém atenderia. Ninguém disse nada e quando continuei a ligar de volta do meu celular a recepção parou de atender. Havia uma mulher gritando por 45 minutos com música alta sendo tocada. Não consegui dormir e a equipe do Hilton não fez nada para ajudar.

Barbboo66

Jun 06, 2022

1

Talk several times to the hotel about an early check in for a wedding and when I got there nobody knew anything and didn't wanna let me check in. had adjoining rooms and they wanted to put me on separate floors.Exactly how do you have adjoining rooms on separate floors? The gentleman at the front desk was polite but very determined not to let me check in. Rules are rules and they follow them there no matter what they tell you on the phone. Rooms are very small. No one spoke of the continental breakfast or the lounge that opens at 4 PM. Guests should be more aware of what's available to them. $280 per room per night.Plus taxes and fees, disappointing for that kind of money.

Tamela Odom

Jun 06, 2022

2

The majority of the staff was extremely friendly. The overall customer service was great. There was a noise issue in the room next door. I tried calling from the phone in my room in the hotel, but the phone was broken. I called from my cell and was told someone would handle. No one said anything and when I continued to call back from my cell the front desk stopped answering. There was a woman screaming for 45 mins over loud music being played. I got no sleep and the Hilton staff did nothing to help.

roeshell robinson

May 29, 2022

5

We arrived late on Friday night and Jessie was working the front desk and he did a great job of getting us checked in without any issues. He recognized me as a Hilton Honors guest and he immediately told me about the hotel restaurant, bar and other features. This hotel had plenty of free parking and it is great shape. The food in the restaurant was reasonably priced with a great selection. There is a nice fitness center and indoor pool. Our room had a fridge which came in handy. the beds and pillows were comfy and there was plenty of space in our room. The ice machine is on all of the even floors. We were on the 1st floor so we had to walk up to the 2nd floor to get our ice. The room does not have a microwave but there is a microwave downstairs in the snack area that we used to warm up our food when needed. This hotel has everything you need. There's also a nice breakfast spot too in this hotel for your bagels, fruits, juices, coffees, and other items. This hotel was better than I expected and the service was great!

Racquel Pace

May 06, 2022

4

O banheiro estava imundo quando fiz o check-in ... não tive tempo de alertar a equipe porque precisava me vestir para um evento, então me limpei. Caso contrário, o quarto era bastante limpo. Eu amei os 2 fedores e espelhos - toque agradável e conveniente. Máquinas caça-níqueis no andar de baixo é uma ótima idéia! A localização é boa.

Racquel Pace

Apr 11, 2022

4

Toilet was filthy when I checked in...I didn't have time to alert staff because I had to get dressed for an event, so I cleaned myself. Otherwise the room was pretty clean. I loved the 2 stinks and mirrors - nice touch and convenient. Slot machines downstairs is a GREAT idea! Location is good.

Vp

Apr 06, 2022

5

Melhor experiência de check-in. Jamal foi fantástico e tornou meu processo de check-in extremamente fácil. Ele deu ótimas recomendações de comida, incluindo o restaurante no local. As senhoras da manhã também foram ótimas, e o gerente de vendas até tirou um momento para elogiar meus sapatos. Todo mundo estava bem vestido, eles sorriram e cumprimentaram você, e eu não posso elogiar todos o suficiente. Minha visita foi para enterrar meu avô, então ter um ótimo atendimento ao cliente durante esse período tornou minha estadia ainda melhor.

VP

Mar 13, 2022

5

Best check in experience. Jamal was fantastic and made my check in process extremely easy. He gave great food recommendations, including the on-site restaurant. The ladies in the morning were great as well, and the sales manager even took a moment to compliment my shoes. Everybody was dressed nice, they smiled and greeted you, and I just can’t praise everyone enough. My visit was to bury my grandfather, so to have such great customer service during this time made my stay even better.

Leticia Muñoz

Nov 06, 2021

4

Lindo hotel, amplias salas de conferencias, calida en el bufete

Kimmie C

Nov 01, 2021

1

Hotel is very dirty. The chair was visible stained. Dust on the lamps was visibly thick. Remnants still left in the toilet from previous stay. Water marks from glasses left on the sink counter which means they didn't wipe it down. I would not recommend staying at this hotel.

Jessica Morris

Oct 26, 2021

3

Overall, a clean hotel with large suite style standard rooms. The heat did not work during my stay and I was not compensated at all. We finally were given a portable heater that the front desk staff normally uses for themselves.

Rosalyn

Oct 26, 2021

5

There for a brunch birthday celebration. The staff was very accommodating for our party of 14. The food is always excellent. Thank you for a nice celebration.

Rosalyn

Oct 26, 2021

5

There for a brunch birthday celebration. The staff was very accommodating for our party of 14. The food is always excellent. Thank you for a nice celebration.

Jessica Morris

Oct 25, 2021

3

Overall, a clean hotel with large suite style standard rooms. The heat did not work during my stay and I was not compensated at all. We finally were given a portable heater that the front desk staff normally uses for themselves.

Irene Atieno

Oct 19, 2021

5

O hotel é muito bonito e limpo. Eles estavam ocupados, o que significa que é um local popular.

Irene Atieno

Oct 19, 2021

5

The hotel is very nice and clean. They were busy which means it is a popular location.

Robert Meraz

Oct 02, 2021

5

Ficamos por 3 noites durante a semana do Memorial Day e foi excelente. A equipe foi excelente e nos fez sentir como se estivéssemos em casa. O quarto era confortável, limpo e silencioso. Nós definitivamente ficaremos aqui de novo.

Melissa Martinez

Oct 02, 2021

4

O hotel geral era bonito e limpo. A equipe foi amigável e útil. Se você vai fazer um casamento ou um grande evento aqui, não deixe de falar com o responsável pela cerveja / licor. Eles correram antes.

J R Thomas

Oct 02, 2021

5

Ótima equipe e tamanho da sala com bastante iluminação para trabalhar. A comida é boa e você obtém muito pelo preço. Aproveite sua estadia.

Marla Bennett

Oct 02, 2021

4

Gostei do hotel, mas as mudanças na arrumação não nos foram comunicadas porque fizemos o check-in através do aplicativo. Aparentemente, eles só avisam quem faz o check-in na recepção, apesar da disponibilidade e facilidade do app check-in. Mesmo quando descemos para pegar uma segunda chave na manhã seguinte, eles não nos informaram sobre as mudanças, apesar de terem sido informados de que tínhamos feito o check-in por meio do aplicativo. Só no segundo dia, ao questionarmos a falta de serviços de limpeza, é que descobrimos as mudanças. Quando sugeri que eles também colocassem o aviso que fornecem pessoalmente nos quartos para aqueles que fazem o check-in pelo aplicativo, me disseram que eles não fazem isso e não fariam isso. É uma pena que a comunicação das alterações não tenha sido fornecida a todos os hóspedes por design, especialmente quando os hóspedes que perderam esses avisos estão, na verdade, usando o aplicativo Hilton.

Melissa Martinez

Oct 02, 2021

4

The overall hotel was beautiful and clean. Staff was friendly and helpful.If you're having a wedding or big event here be sure to talk to someone on charge of the beer/liquor.They have ran out before.

J R Thomas

Sep 30, 2021

5

Great staff and room size with plenty of lighting to work with. The food is good and you get plenty of it for the price. Enjoy staying there.

Marla Bennett

Sep 23, 2021

4

Enjoyed the hotel, but changes in housekeeping were not communicated to us because we checked in via the app. Apparently they only tell those who check in via the front desk, despite the availability and ease of app check-in. Even when we came down to get a second key the next morning, they did not inform us of the changes, despite being told we had checked in via the app. It was not until the second day, when questioning the lack of housekeeping services, that we found out the changes. When I suggested they also put the notice they provide in person in the rooms for those who check in via the app, I was told they don't do that and would not be doing that. Really unfortunate that the communication of changes was not provided to all guests by design, especially when the guests missing these notices are actually using the Hilton app.

Robert Meraz

Sep 05, 2021

5

We stayed for 3 nights during Memorial Day weekend and it was excellent. The staff were great and made us feel like we were home. The room was comfortable, clean and quiet. We will definitely stay here again.

Susan Baranoff

Sep 02, 2021

4

Muito bom check-in e check-out sem contato com o aplicativo. Grande sala. Muito limpo. Não há copos e xícaras suficientes para 3 pessoas no quarto, mas toalhas suficientes. Eu achei o banheiro muito perto de cada lado para maior conforto, pois estava preso entre a parede de vidro do chuveiro e o lado da pia. Os banheiros são todos muito baixos e as pias muito altas. Aos 5'3 "foi uma experiência estranha.

Susan Baranoff

Sep 02, 2021

4

Very good contact-less check in and check out with the app.Great room.Very clean. Not enough glasses and cups for 3 in the room as reserved but enough towels.I did find the toilet too close on either side for comfort as it was stuck between the glass shower wall and the side of the sink vanity.The toilets are all very low and the sinks very high.At 5'3" it was an odd experience.

Rafael Neri (Jocelyn surprise)

Jul 02, 2021

1

Yo me hospede 4 noches con mis 3 hijos y mi esposa y No lo recomendaría .el precio es muy alto para como esta el hotel de a fuera sebe de lujo y tambien el lobby pero la alberca esta sucia los cuartos esta limpios solo por encima la puerta del baño no servia la chapa lo muebles del baño estan en muy mal estado .( afuera en la noche siempre hay gente con mucho escandalo y fumando mariguana )su puestamente hablan 3 idiomas y no .segun limpian cada tercer dia y tampoco es cierto . .NO LO RECOMIENDO.

Jairo Ceja

Nov 02, 2019

5

Un sitió muy a agradable y limpio

Victor Valdez

Nov 02, 2019

3

Servicio deja a desear pero bien.

Esteban Briones

Nov 02, 2018

4

Gran lugar, recomendable. Ojo, lejos del centro

Jaime Zepeda

Nov 02, 2018

5

Muy Bueno

Juan Herrera

Nov 02, 2018

4

No siempre hacen el room service

Carlos Manuel Lopez Bolaños

Nov 02, 2018

5

Buen hotel. Buena atención y muy bien situado. Y a buen precio.

Addison Hall

Nov 02, 2017

5

Muy moderno

Road39488642349

Great Stay

5

No complaints staff was very friendly, room was very clean even with the renovations going on super customer service was given. Room service was great food quality was outstanding. Felt very welcomed...

Voyage02293838901

Smelly, Under construction rude staff location

1

The hotel was under contructions. The staff Debbie, Christa and Bruce were terrible. The hotel smells of sewer. One working elevator in the whole place. Powder eggs, greasy bacon, terrible has browns...

Alicia M

Evening Cocktails

5

The Oak Lawn Hilton has a $4 Happy Hour menu on specific cocktails and appetizers. The bartender is attentive and the cocktails pretty and smooth. The layout of the area is different and windows now...

Molle-Van

Jodi and Barb in the restaurant are amazing

5

Give Jodi and Barb a pay raise. We talked to them both and both were very accommodating. They remembered what we were drinking every day. The service industry has declined but not with these 2...

winespk1

Disappointed

2

Rooms are not well kept , towels dingy and thin . Dusting should be done and updates needed for beds, curtains (dusty) and bathroom.pillows are not consistent, room clock not set on proper time trash...

hobbspestmgr

Smell marijuana in room manager wasnât nice ..

1

I like this location but the bar guy wasnât nice manager wasnât understanding of complaints just was at a good experience needs to clean rooms daily, when ask to get room clean on third day ,refuse...

Hilton Chicago/Oak Lawn, Oak Lawn

Hilton Chicago/Oak Lawn

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Hilton Chicago/Oak Lawn, Oak Lawn

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