“Great property and location. A few comments. We did not have a blow dryer, iron, or ironing board in our room. We called to get a blow dryer sent up but never got one. We had to call again the following day. The toilet/plumbing was not great…out of nowhere, the toilet started bubbling. Biggest complaint is the room temperature. We set the room to 60 the entire time we stayed there. It never dropped below 71. No fan. No window access. Really uncomfortable. I also think the room was overpriced especially with the amount of construction happening. Another huge issue was the bar. Some of the worst service I’ve ever seen. The staff was standing around, no urgency, not great cocktails, and a lot of confusion. Maybe a new staff? They need training. One patron joked that he ordered his drink yesterday…we were the only 2 people there. With 3 team members behind them bar. The lobby bathroom is gross. I understand it is being renovated but there are nats, flies, and other bugs everywhere. Great outdoor area with the fountain and friendly front desk staff.”

“Great experience! The Bell Captain and Valet were wonderful! (Seth and John). They held my car, gave me some suggestions for the area, and were super nice! Housekeeping was also quite fab given they allowed me a extra long stay at checkout so I could hit a deadline with work. Wonderful! I think they may be undergoing renovations soon. I am sure it will be gorgeous!”