“The location is great, but our toilet was broken (we had to fiddle with the handle when flushing).The box spring was squeaky whenever we moved.The TV never worked at all.It would turn on, but it never displayed any content.Breakfast on Sunday morning was supposed to last until 11, but at 10:15 it was closed.The maid service took our towels and didn't replace them during the stay.The maid service made the bed, but we don't think the bedding was replaced/washed as a stain on the top blanket was still there after maid service.It was a safe place to sleep, but even for a 3-star hotel it was a little run down.”

“Excellent location on W58 st for our week long stay in New York City and not far at all for the metro from Columbus Circle (10 min walk) and Times Square (20 min walk).The room was clean and tidy and exactly what you’d want for a base to sleep in around the various places to visit around the city. The breakfast was suitable and had enough choice to cater for everyone and there was always a seat available whatever time we went down. The staff were friendly and helpful and there were certainly no complaints here.The reason I have put 3 stars is because from only our second day here the second elevator had stopped working. I understand this was of no fault of staff but the part I’m unhappy about is the time it has taken to get this repaired. It was 4-5 days after the fault that I first noticed engineers parked outside the hotel and we ended up going the entire week without this second lift working. It added on 30 minutes every time waiting and it was not acceptable when there are 18 floors in this hotel full of guests wanting to use the lift like us. I have an ongoing tendon related knee injury which stopped me from doing the stairs instead so it was stressful in a stuffy hot corridor waiting for this each day.Other than that, a decent hotel and would recommend providing both lifts are working, otherwise I’d book a day longer to make the lost time back up :D”