Unwind in Style at Orchard Street Hotel in New York City

Orchard Street Hotel

163 Orchard Street, In New York (Manhattan), New York, NY 10003, United States

Rating

3.8

Certificate of Excellence

2018

Price Level

$$$

Rooms

Pets

Jun

Orchard Street Hotel, New York

Orchard Street Hotel

Price & Availability

2 Adults, 1 Room

Travelers

Adults

Children

Rooms

Done

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Overall

Good

3.8

443 reviews

Customers Review

Cleanliness 4.2

Comfort 3.7

Neighborhood 4.6

Amenities 3

Condition 3.9

Recomendation 81.4%

“Bad hotel, poor customer service from the staff, lackof services (no hot water during the whole stay), not interest to support or provide solutions for there customers, I saw at least two additional couple complaining about the same situation. Finally a lot of people that doesnt stay at the hotel hace access, and they wonder around the hotel. Worst option in Manhattan”

— Rafael Palma

“Que pena. Un hotel con una buena ubicación, en un barrio con buenas alternativas y fallan en limpieza, desayuno y mobiliario. Sábanas, toallas y aseo mal. Desayuno escaso y cuando se acaba, excusas y no reponen. El mobiliario excaso y sin funcionalidad.”

— Miguel González

Customers review

Overall Good, 3.8

Cleanliness 4.2

Comfort 3.7

Neighborhood 4.6

Amenities 3

Condition 3.9

Recomendation 81.4%

Luís Sousa Pinto

Nov 04, 2021

O único senão foi o quarto ser demasiado pequeno e a água do chuveiro ter muito pouca pressão.

Rui Marcelino

Nov 04, 2021

Local simples com boa higiene e atendimento simpático.

Rafael Palma

Oct 21, 2021

Bad hotel, poor customer service from the staff, lackof services (no hot water during the whole stay), not interest to support or provide solutions for there customers, I saw at least two additional couple complaining about the same situation. Finally a lot of people that doesnt stay at the hotel hace access, and they wonder around the hotel. Worst option in Manhattan

Joelle Green

Oct 17, 2021

Tiny room, no hot water. Good location. That's all.

Nidia Daley

Oct 04, 2021

Um começo um pouco difícil. Sem serviço de TV. Mas a vista dos quartos foi feita para isso. Amando a bela recepção do cara afro-americano. Cheio de energia e sorriso incrível

Rodolfo Isaias

Oct 04, 2021

A atenção do pessoal é boa, mas tudo no hotel é antigo. Há apenas um elevador, os quartos têm uma boa vista, mas não é muito limpo. O clima do bairro é um pouco pesado, embora tenha estações de metrô próximas.Não voltaria

Valentina Oprea

Oct 04, 2021

A localização era perfeita. O quarto estava limpo. Muito amigável. Cama super confortável e a cobertura foi incrível! Adorei a vista ❤❤❤ ... Vou ficar aqui de novo, com certeza ...

Rodolfo Isaias

Oct 04, 2021

La atención del personal es buena sin embargo todo en el hotel es viejo. Solo existe un elevador , los cuartos tienen buena vista pero no es muy limpio . El ambiente del barrio es un poco pesado aunque tiene cerca estaciones de metro .No regresaría

Lewis Hagan

Oct 04, 2021

Located in a great location but not everything I expected. The rooms are smaller than a college dorm room. Had no TV service for both nights I stayed had no towels the first high I stayed. There was no WiFi service at all. Ask upon leaving the establishment for a discount for my inconvenience. Was told I would receive an email from the manager. After no email nor phone call. I called to find out they still have no phone service nor internet service to this day. I still have the receipt because I do plan to go back and get my discount. I'm still mad at Hotels.comfor not intervening in some way. Especially since the hotel is listed on there site but doesn't have a legitimate phone number or email to contact the company when Hotels.com customer's have a complaint. I would never go back there again.

nidia daley

Oct 02, 2021

A bit of rough start. No tv service. But rooms view made up for it. Loving the beautiful african American guy front desk. Full of energy and amazing smile

Valentina Oprea

Sep 22, 2021

Location was perfect. Room was clean. Very friendly. Bed super comfortable and the rooftop was just amazing! Loved the view ❤❤❤...Will stay here again, for sure...

Nicky Joseph

Sep 04, 2021

De longe, a pior experiência de hotel que já tive. No dia em que cheguei disseram que minha reserva foi cancelada, demoraram uma eternidade para consertar o erro no sistema. No dia seguinte ao check-out, eles cobraram repetidamente em meu cartão MAIS DE DÚZIAS VEZES em 15 minutos. Minha estadia foi reservada e totalmente paga por dois antes. Suas linhas telefônicas ficaram inativas por mais de uma semana, então tive que enviar um e-mail para pedir que parassem de me cobrar e fornecer uma explicação. Nunca recebi uma resposta. Experiência horrível, eu classificaria zero estrelas se pudesse.

Bianca Norris

Sep 04, 2021

O quarto não se parecia em nada com as fotos. Era muito pequeno e muito assustador, honestamente, os interiores são datados. Definitivamente não vale a pena os $ 200+ que gastei para ficar uma única noite. Boa vista do horizonte embora.

Nicky Joseph

Sep 02, 2021

By far the worst hotel experience I have ever had. The day I arrive they told me my booking was cancelled, took them an eternity to fix the error in the system. The day after I checked out, they repeatedly charged my card OVER A DOZEN TIMES within 15 minutes. My stay was booked AND fully paid for two prior. Their phone lines were down for over a week, so I had to I email them to ask them to stop charging me and provide an explanation. I never received a response. Horrible experience, I’d rate zero stars if I could.

Bianca Norris

Aug 08, 2021

Room looked nothing like the photos. It was very small and pretty creepy honestly, interiors are dated. Definitely not worth the $200+ I spent to stay a single evening. Good view of the skyline though.

Marilee Turscak

Aug 04, 2021

O hotel está fechado e fechado, mas ainda aceita pagamentos. Eles não têm recepção, linha telefônica ou e-mail. Disse a todos da minha família para irem para lá e todos nós tivemos que mudar nossos planos no último minuto depois de ler os comentários do Google. Você precisa ligar para o Redford Hotel para obter um reembolso ou resgatar a estadia no Redford.É uma pena porque eu adorava este lugar quando era aberto!

Héctor Carreón Gallegos

Aug 04, 2021

La peor experiencia de un hotel, reservé para dos noches y el día que llego al hotel está clausurado, horas después me enviaron un mensaje de que habían cambiado mi reservación a otro hotel sin haberme consultado y después me cobraron las dos noches. Pésima atención y servicio. Recomiendo no reservar con ellos en ninguna circunstancia.

Marilee Turscak

Aug 04, 2021

The hotel is shut down and boarded up but still accepting payments. They have no reception, phone line, or email. I told everyone in my family to go there and we all had to change our plans last-minute after reading the Google reviews. You need to call the Redford Hotel to get a refund or redeem the stay at the Redford instead.It’s a shame because I used to love this place when it was open!

Miguel González

Nov 04, 2020

Que pena. Un hotel con una buena ubicación, en un barrio con buenas alternativas y fallan en limpieza, desayuno y mobiliario. Sábanas, toallas y aseo mal. Desayuno escaso y cuando se acaba, excusas y no reponen. El mobiliario excaso y sin funcionalidad.

Ana González

Nov 04, 2020

La ubicación es excelente, cerca del hotel se encuentran varias estaciones que te permiten desplazarte por todo NY. Además, el barrio tiene numerosos restaurantes con comida de calidad a un precio un poco inferior al del centro de Manhattan.El personal, en general, muy respetuoso y simpático. Nos cambiaron de habitación puesto que íbamos a pasar muchos días allí y la habitación que teníamos era minúscula, el cambio fue de forma gratuita. Nos gustaría hacer especial mención a Cristina, una chica que atendía el desayuno, muy agradable y siempre nos ayudó.Los puntos negativos:El desayuno, que dicen es gratuito pero que en realidad viene incluido en el precio, es escaso y la mayoría de los días no les queda de nada (no les gusta reponer).La limpieza del hotel es mínima. El Aérea de desayuno lo limpian con toallitas y las mesas se quedan llenas de manchas del desayuno anterior. La habitación también tiene una limpieza bastante escasa, las sabanas tenían manchas al igual que las cortinas.

Elisa Cibreiro Saiz

Nov 04, 2020

Buena situación el metro cercano. El barrio un poco conflicto. Las habitaciones pequeñas sin armarios y la limpieza escasa. Sabanas sucias no limpian lo suficiente. El desayuno penoso la mayoría de los días faltabancosas. Yo en este hotel no repito ni de coña y no lo recomiendo

Carolina Araya

Nov 04, 2019

Excelente atención del personal y buenas instalaciones. Ubicado en lower east side donde hay muchas actividades, comercio, restaurantes y vida nocturna

Florencia Pousa

Nov 04, 2019

Muy buena atención de los empleados. Un poco pequeña la habitación pero todo a nuevo.

Annissa de Salmona

Nov 04, 2019

Debido a la tormenta de nieve nos cancelaron el vuelo y tuvimos que buscar otro hotel. Caimos en este. Habitaciones pequeñas,básico;sin ammenities; no volveria

Fearless37200299477

Awesome view!

Very clean rooms, very friendly and helpful staff, awesome view (stayed at the 9th floor), coffee for free 24/7. And perfectly located! Quick subway rides almost everywhere. And I love LES anyway...

Culture41942290062

Small but Chill Hotel

The setup of the room I stayed in, kinda of remind me of a single room dorm with a private bathroom. It's very cute though. They have built in shelving in the room. They have a keriug machine in the...

Quest45137829353

very helpful

In general it was a very nice hotel. Location was perfect and I have to say; the staf was very very nice and helpful. I just had one minus; the heather in my room wasn't working.Outside it was very...

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