The Front Desk/Reception was very welcoming (Philip) actually anticipated our every question. Helped with anything we needed. When we were going for a walk, brought water for us to take and also helped us with the Afternoon Tea booking. There was a little confusion about Afternoon Tea, as I am British when I say Tea, I do not just mean the drink, but the actual meal. And Philip sorted this out. The two ladies, Krystal and ?? cannot quite recall the other lady's name were excellent. James and his staff made our Breakfasts (2 mornings) very relaxing ~ delicious spread, by the way, and nicely presented. Lady who cleaned the room was very friendly and cleaned well. Oh, on our first day (30th June) the man who was reading the temperatures/checking people...so friendly and even greeted us with a "Welcome Back" as we had just gone off for a walk. The door man outside...very kind, helpful with the taxis door, offered to carry our baggage etc. And the Concierge was knowledgeable re: places to go about the area. Love the Tourist Map! All staff were excellent regardless if they spoke fluent English or not. Those who did not know English as well, were kind enough to listen to our dreadful Chinese. IMPROVEMENTS: For Afternoon Tea: please have a smaller spoon available to be able to eat from the small glasses. One of the lady's quickly dashed off to get small spoons for us after we asked. Please do have Rooibos, Earl Grey, for your choice of teas too. Would be nice to have sandwiches and scones on the Afternoon Tea menu, however, the fusion of East and West did work. Breakfast: next to the condiments: honey, jams etc. please have small dishes to put the jams/honey in. We truly did enjoy our stay at the Shangri-la (Tianjin) and will be comparing it to the Shangri-la in Shanghai next week (LOL) Thank you so much! Excellent Service!! Delicious Meals! A fantastic Respite. (And we have already told some of our friends....)

Certainly the best hotel we ever went! People working there are so warmly welcoming, anything they would do to help, the room service is fast with a great choice and the restaurants are really delicious. Also the pool and the gym are so big!

1. Amazing hotel 2. Very clean & fresh rooms & washroom 3. Breakfast was superb 👍 4. Horizon Club Lounge (HCL) was the best setup with great skyscrapers views 5. Very nice food options at HCL 6. Staffs very highly trained & very courteous 7. All staffs spoke excellent English & knew how to welcome international customers 8. Good views from the room 9. Washroom was very nicely designed 10. Overall a superb experience & its a must stay hotel anytime 11. Will go back again 👌

We had a room with nice view of the Hehai when concierge heard that we came to China to celebrate birthday. Hotel is well maintained and strategically located. Staff is helpful and knowledgeable. Food in Shang Palace is delicious and reasonably priced. Overall experience in this hotel was excellent and will recommend friends/families to stay in this hotel.

Awesome hotel in the city center of Tianjin with good gym including a Pool and walking distance to the main train station. The subway is directly below the mall so 2 minutes walk. The view is marvelous!!!!!! The staff is nice and the breakfast one of the best I have tried on my business trips Chinese and European choises alike

On 32nd floor we are recepted by Ms Carrie. She is very nice and gave us so detailed introduction of both hotel as well as local attractions. She also presented us a very nice gift. We are so...

I regularly visit Tianjin, particularly for historical and photographic work. Increasingly I have stayed at the Shangri-La Hotel, not least for the view from the 32 floor Horizon Club Lounge. With my...

If you are looking for a really cool experience, check out the Shangri-La‘s wine dinners. I’ve been to a few now and each time they do not disappoint with their really innovative and fresh approach...