“An overall good experience!The hotel is situated in a nice and historical neighborhood of Torino, right in the city center. The building is very peculiar with an amazing hall.We were upgraded as my wife was celebrating her birthday, and this was a great news. Great service from the staff.The room was cozy and very large, with an amazing terrace facing the internal courtyard. Recently renovated and with all the necessary to make your stay comfortable.Breakfast was average with a good choice of fruit, sweets and salty food but very good cappuccino.”

“First off, the hotel staff is very obviously undertrained for customer service, extremely ill mannered when it came to managing room issue and concern.At every turn, the hotel staff are rude, unapologetic, argumentative, basically demonstrating a total lack of customer centric service and professionalism beyond belief.Here is a bullet summary for shorter read for those who are thinking of staying here we WARN: 1. Our 5 nights stay here, first room had blood stains on half of the towels 2. Wall outlets half of them do not work 3. Lights flicker unless main switch is off 4. One small bottle of water daily for room for two 5. Staff argued and placed us a room half the size without the amenity we paid for 6. Fourth day morning the entire hotel has NO WATER without proper notice / apology / compensation to guests - now imagine that nightmare inconvenience if you were in the bathroom for a surprise water outageThe first room we stayed in was a superior room with a terrace, room 130.At check in they arguably insisted we had made a booking for two twin beds which is false, if anything we, a couple, knew what we booked having been traveling now for 3 months for business and leisure.Room 130: 1. We first settled in around 7pm, we found 3 out of 5 towels in the bathroom noticeably with stains (we took pictures). Two of the hand towels had FRESH BLOOD STAINS and a large bath towel had some sort of brownish stains as well, needless to say blood is simply DISGUSTING. 2. We also learned that none of the USB wall outlets work in the room, there are a total of three. 3. There's a sensor light above the coffee machine that continuously went on and off unless the main entrance switch was off.My boyfriend stopped by the front desk to address the issues, the staff with little acknowledgement of the inconvenience caused and the matters at hand, they gave him new keys to a new room which was half the size of the room purchased without a terrace. We called the front desk and restated the obvious issues, with the blood stained towels being at the top.The female staff' first response was along the lines of "sorry but there's not much we can do for you".Then she proceeded with a condescending tone that "we can offer you a Suite but you will have to pay more".We reminded her firmly that these issues were the hotel's and the inappropriateness to even propose "additional charging" for a room of the same grade or another.This was a matter of hospitality principle, not paying more or less. This staff walked us through a Suite, brought us back to the front desk then after waiting another 15 minutes reclaimed the Suite proposal and offered a room same grade slightly smaller in size but not ready until the next day. At this point has been almost two hours since we arrived, we are tired and took the room-switch option at a smaller size on the following day.Room 129: Our new room second day morning going in the bathroom found that toilet doesn’t flush and there’s no water from faucet/shower.We called, a staff simply said “oh sorry about that but they are fixing the water today”.We asked why were we not notified and if there’s an estimate to when the water will be back.Her response, “no unfortunately we don’t know when, could be all day and there was a notice in the lobby”.We did not press further at this point as it is made clear that something is very wrong about the hotel service and management here.It is just baffling how could a 4 star hotel have no water for a day indefinitely, with the staff being absurdly nonchalant, all without any compensation or appropriate communication to their guests.We are now looking at other hotels for our final night tomorrow.We will NOT BE RECOMMENDING this hotel to anyone and warn anyone thinking of.We would have moved at an earlier stage if it wasn't that we also booked two other rooms for family coming from different parts of the country leaving a day earlier.”