“I’m a Gold (45 nights) almost platinum Marriott envoy member. I just checked out the hotel and my experience was horrible. The white towels had stains on them, sheets and bed covers also had visible stains as well. The stains were faint and small in appearance but significant enough for us to notice. Upon checkin the beds were made but there was a used bar of soap in the bathroom and a bag of lays kettle cooked chips and jerky snack paper that was open. I only stay at Marriott properties and I was disturbed at my experience at this location. For close to $200/night and a 4 star hotel, it definitely did not meet the standards. Upon checkout I told the rooms inspector and front desk manager about my concern and they replied with a simple sorry. I don’t complain, I leave reviews to help other guests and send a concern to corporate so it can be addressed. Had the front desk staff decided to take more care about my issue then this review and email to corporate could have been avoided. The rooms inspector accepted the $20 I said was for housekeeping but didn’t ask for a name. Please make sure that money goes to the young lady that cleaned my room. I’m used to front desk placing it in an envelope I didn’t see her do this. Please don’t stay here. Choose another Marriott property.”

“Rooms were very clean. Bathroom was very nice with gray and white tile on floor and shower wall. Shower space is very big. Will definitely stay there again when we return to the Charlotte area. We stayed two nights, and they cleaned our room and gave us fresh towels without us asking.”