“We stayed at this hotel over the 2020 Christmas season for four days to visit Universal Studios.First, the good. Although the hotel seemed like it is one of the older Hyatt Place hotels, it was clean. The bed was comfortable. The TV was big and had several premium channels. They did honor our “high floor” request. If you are up for it, you can walk to universal studios in about 20 minutes. It’s about a mile walk. They did hold our bags for the day after check out so we could go to Universal Studios.Now, the bad. Let me preface all of this by saying that I do understand that we are dealing with the coronavirus. Personally, I don’t think that is an excuse for anything I will discuss here. You decide for yourself. Let me start with the biggest issue. The shuttle bus to Universal Studios was a joke and worthless. We weren’t able to use it even once, going or coming from the park. We attempted to book it a day in advance to take it in the morning to the park, and it was always already full a day in advance. For return, the latest shuttle ran two hours before the parks closed, so that was pointless to us, too. The hotel seemed to have the stance that the shuttle service was through a private company, and therefore they had nothing to do with it. The breakfast was a joke. Each day you had the option of only one item. One day it was a bowl of instant oatmeal. Another day it was 5 sticks of frozen reheated french toast sticks that were cold and hard as a rock. The line for the breakfast was 20 minutes long and stretched around the lobby, as they only had one staff member distributing it to everyone in the hotel. There was no maid service for the room at all, and we weren’t told this when we checked in. We had to go to the front desk after our second day at the hotel and ask why we had no clean towels, and why the room wasn’t serviced. There was also no room nor hotel info of any kind in our room, such as a binder of information or electronic info on the tv. Overall, we felt like the staff was pretty distant and did not perform nor communicate well regarding the breakfast, the shuttle, and the maid service. Perhaps they were a little short staffed. I am not sure. As a side note, we didn’t drive, so we didn’t have to deal with this, but apparently there is a 15 dollar per day parking fee at the hotel, as well.”

“Staff were super friendly. Breakfast was simple, but delicious. Location is superb. Will definitely be returning.”