Incrível este hotel

A localização, o serviço e o quarto do hotel são muito bons, apesar do quarto ser um pouco apertado (padrão em Nova Iorque). O hotel é bem organizado e possui WiFi grátis para seus clientes.

Muito bom

O quarto é muito bom, porém achei a segurança do hotel bem duvidosa. Tem um café que se interliga com a entrada do hotel e qualquer um que entra no café pode entrar nos elevadores que vão para os quartos. Além disso, o lobby é muito pequeno, se você precisar contar com essa parte do hotel até o horário do check in, não se sentirá nada confortável. E se vc precisar ficar no café fazendo alguma hora, não esquece de consumir coisas de tempo em tempo, senão os atendentes vão ficar no seu pé. Os recepcionistas do hotel até que são simpáticos, mas pouco prestativos.

Ótimo lugar

Bom

La habitación agradable como la de cualquier hotel de esta cadena pero la atención fuenincreijle. Llegamos a las 5 de la mañana por una noche y nos hicieron un descuento importante.

The hotel staff was extremely rude. First night the clerk bursted into my room claiming that I shouldn't be there and that he is going to kick me out. After I showed him my room card with his own handwritten room number he realized his mistake. He did not really apologize and told that he didn't say "kick me out" but to "figure this out". Nevertheless this was horrible event after 48 hours of travelling. The hotel did not also have breakfast availeable, which was charged from me however. I was told when I checked in that the breakfast can be taken from a different near by Holiday Inn and that the clerk will write me a note in the lobby. The next morning I went to ask about this note the clerk called another employee to the hotel who then started to shout at me that I have no right to go to another hotel for breakfast and that he is "gonna kick you out!" Within 24 hours of check-in I was threatened to be kicked out twice. Never have I had this kind of service.

Staff was nice however i was double charged for my room and whenever i called back for a refund they told me it’ll be on my card by the next day, a week later still no refund & when i call again I’m either hung up on or no answer at all. I would not recommend.

Trata-se de um bairro financeiro. Assim os serviços são limitados à estadia, pois o público padrão são de profissionais da área.

Don’t stay here.We got a good deal on a room through HotelTonight, but after we checked in, a mysterious $700+ charge appeared on our credit card. We asked the front desk about it and they said we‘d have to wait until the manager was around to sort things out. This turned out to be a theme of the place: friendly, but disempowered staff, always politely telling us they can’t help.Later, we spoke with the manager and he sorted things out. We got the $700+ back. Had it ended there,I wouldn’t complain. But it didn’t end there. We subsequently got two additional $300+ charges. Again, we took it up with the front desk and again we were politely told that only the manager could help us, but he wasn’t around.In the end we checked out, unable to resolve the situation. We’ll leave it to our credit cad company to deal with the fraudulent charges.On top of this, and in line with other recent reviews, our room stank, the air conditioner was loud, and cleaning service was almost non-existent.On a positive note, the staff were kind. They just lacked executive ability, which in our case was a real problem. Also, the location is very convenient.

Pros • Excellent value for money overall. • Relatively large room for Manhattan. • Good location; steps away from stock market, a few blocks from WTC, and abundant subway stations. • Compact relatively quiet area, rare for Manhattan. • Small hotel == no lobby chaos • Our room had a huge balcony, but I think it’s the only one • WiFi was excellent, connection was solid and speed was good (didn’t try to stream a movie though). • Blackout curtains inside tracks to keep out all light. They were frayed and easily came out of their tracks, but with some attention they worked well.Cons • Old and worn, cleanliness not up to normal Holiday Inn standards. • Part of carpet almost black from either use or flood. • Inside shower certain is angled so you get water on the floor no matter how careful • Bathroom fan scarcely moves any air • No booklet of hotel amenities, safety, restaurant hours, local attractions, and eateries. • There is a thermostat on the wall that doesn’t appear to do anything but read the room temperature. • Took a while in the cold to discover heat must be set on the below-window unit rather than the obvious wall thermostat; no instructions or sign to help. • Only one side of the bed had a nightstand (with light and power), even though it looked like there was room for another one on the other side. • We needed power outlets on both sides of the bed. We had to be shown by maintenance staff that if we needed power on that side that we had to pull the bed out to get to outlets below the headboard. That staff member was nice though. • Either the lock for the door to the big balcony was broken or we couldn’t figure it out. Not a huge safety issue, but it would have been nice to lock that door. • There is supposed to be a parking spot in front of the lobby, but of course it was occupied. We had to unload our car double-parked, blocking the one travel lane of the narrow city street. No staff member came out to help with luggage or traffic. • TV was quite small for the distance from the bed. It took a number of seconds to change each channel. A bigger more responsive TV should be considered. • There is a 1-2” high door stop built into the floor positioned to easily step on or trip over when walking to the bathroom at night from that side of the bed. • Room key stopped working when we came back from breakfast, several hours before check out time. • Housekeeping knocked on my door at 10:45am even though I had a do not disturb sign, said check out was 11am. I called the front desk to confirm checkout was 12noon.

The manager Michael really made our stay fabulous. He was hospitable and accommodating but just made us feel at home. Location was perfect and easy to get to, rooms were clean and modern. Highly recommend.

Thank you so much to Terrell from Holiday Inn on Wall Street. We had a very difficult night trying to find a hotel and place to rest. It was 2 am and we needed somewhere to rest our heads and checkout in the morning (note to self: always book ahead!) he was extremely accommodating and was able to find a double bedroom for my father and I! So grateful for such and kind a caring soul. Management if you see this, please consider giving Terrell a raise or a promotion! He truly deserves it! -Thank You again Holiday Inn! and we will definitely be returning to this location :)

Great location, great service. Likely where I'll go back next visit, dinged for things out of their control.People want to party at 2 am when in NYC, why not?Sucks when you are on the same floor and the floor itself is as small as it is. Hard to move rooms when the hotel is as small as it is.Same for the parking.It's a city, they don't have a garage, but the hotel could have given more advice on where to park. They kind of leave it to you to figure it out.Again, not there fault, would be 4 stars otherwise.

We booked a two double beds room for our vacation. When we arrived, we were told that the hotel was overbooked and they did not have the room we requested for us. They put us in a king bed room, however we had to wait 30 minutes to be checked into our room. The following day we were moved into our correct room. We spoke with the manager to request a refund for the difference, since a King bed room is cheaper than the room we booked. He said that he would help us when we checked out and to come see him. On the day we checked out, Michael (manager) was extremely rude to us. He said you can put your key in the container and leave. We asked about the refund and he said "I already issued it and you will receive a receipt in your email". Four days later, we had no updated receipt and refund. We had to contact customer service multiple times and spoke with an area manager. We were finally issued a refund.

As soon as I walked in, Michael greeted us kindly and professional. Outstanding service from the beginning to the end. The room was clean, plenty of towels, and private. I will continue booking again at this beautiful IHG hotel. I have been to numerous hotels and this location by far is the best one!

Checked in late but the staff working was so helpful and nice. Didn’t catch his name. The room was nice and spacious but no microwave or refrigerator. The major issue we had were the sheets were not changed on the bed. Probably had a weeks worth of hair on them or Chewbacca stayed here. That’s the worst I have ever seen. Staff was nice and friendly about it but what a weird situation. I’ll spare you by not posting the pics.

I will never stay here again. I had asked the hotel to address a serious concern and brought it to the attention of the hotel directly (twice) and they promised to look into it, but they never...

Stayed one night for a business trip. Bed and room was comfortable for one night stay. My king bed room had quite a spacious Balcony/patio. Close to WTC, which is where I was visiting for business...

Upon check in, I had asked the front desk about the fitness center, and the (I'm assuming) maintenance man was standing there and informed me that the fitness center was closed due to some issues and...

To whom this regards, Going on a vacation is suppose to be a relaxing and enjoyable experience, but unfortunately that wasn’t the case while staying at Holiday Inn Wall Street, an IHG Hotel NY...

Most disgusting hotel In many years. Was like a welfare hotel. Tiny reception area that felt like entering a prison. Industrial fan running in the hallway of outside room on my floor. Trying to dry...

It was good nice room and great multilingual workers which is very appreciated, I just wish the rooms were bigger and there was a free breakfast to accommodate the price I paid and wish the gym was...