“During our stay in Holidays Inn Bloomsbury, our experience was horrendous. A family member's purse (along with their wallets, jewelry and travel document) was stolen at Holidays Inn Bloomsbury's breakfast bar (where their own staff had placed us for breakfast) during breakfast time. They only looked away for a brief moment to quickly grab something before someone stole their purse. We have contacted the hotel front desk immediately, but sadly, the hotel was less than helpful. The hotel asked us to wait for an additional day to look at the security footage without considering the amount of time that gives the criminal, the delay in the police investigation process, and the decreased chance of getting back our valuables because of that.The hotel was also adamant that the crime had occurred in a public space, which was not true and was only an excuse for them to avoid compensation that should be their responsibility. The crime had occurred at the hotel breakfast, where staff usually mark and account for all to make sure they are hotel guests, which should in theory makes the space private to hotel guest and thus be safe. If an area in which hotel guests stay is considered a "public" space and is as unsafe as it is, Holidays Inn Bloomsbury is not a safe place to live whatsoever. The seat in which the crime occurred was also appointed by their own staff, which would also mean that the seat can not be sat at without being an exclusive hotel guest, and therefore not a public space. The justification was bewildering to us, and it is extremely disheartening to see a company that we had supported so many times be so disregarding of their guests' properties, safety, and rights. This has been a truly terrifying experience and honestly, we are uncertain if it’s safe to stay in the Holidays Inn Bloomsbury anymore. Seeing a robbery occur on the street is one thing, having your personal item stolen from you while you were not only closed by but also in a place where it should be safe is another level of terror. Not to mention the lack of support provided by the hotel after the crime occurred right in their hotel. We are seriously hesitant about visiting the hotel again and would not recommend it to anyone.”

“The hotel location is perfect. Near all the attractions and the Russel Square underground is a minute walk. But the rooms are super small and the decor is poor. With the amount of money they charge, it's very bad. There is no mini fridge in the room, I had to call them multiple times for water, the food is average. Don't have basic toiletries. The smoke alarm for no reason was beeping at night. The breakfast area is super hot. And the internet is very bad, I was not able to work. But the front desk and staff seem very nice.”