“We stayed at the Double Tree to avoid the wrath of hurricane Ian. The hotel was packed with people who had evacuated from the storm areas of western Florida. The staff went out of their way to assist the travelers in any way they were asked. The room was nice and clean. The hotel is located in an area convenient to local restaurants and shopping. This is a great place to stay, even under normal circumstances.”

“They truly deserve NO stars. Stayed here on a business trip, by far the worst hotel experience I’ve ever had. I saw a rat at the front entrance the first night I stayed here. On top of that, the rooms are outdated, and the linen is clearly constantly recycled. The bathroom was not clean when I arrived. Yes, the towels and soaps were set up but there was hair in the shower and a ball of hair outside the shower. Next day, same deal even after the maid “cleaned”. The shower curtain is raggedy, the comforter on the bed when flipped over was not clean. The remote to the TV is filthy, but they supposedly clean the rooms with disinfectant. On top of all this, After a long day at a conference, I come back to my room door being out of service so I stood outside the room for 45 minutes just waiting for it to be fixed. After waiting for maintenance to get me in my room I attempted to leave back out for the gym, The door still does not work, called the front desk and the lady had an attitude I guess because I’ve called too much. She told me maintenance already came and I could change rooms but they don’t have any available with a king bed. I told her I wanted the issue resolved, not a new room. I’m not trying to be moved to a room that’s worse than the one I’m already in and hate. She then went on to say maintenance is working on it, and I asked “So do I have to stay in the room until you all figure out the door because maintenance is not here” She said yes or I’ll be locked out again. Waited an hour, maintenance never showed. Called the front desk again, got a much more pleasant young woman who was very solution oriented. Maintenance came back within minutes, they are currently working to replace the door lock. I appreciate the maintenance and the young woman for working to fix the issue, but now I’ve missed the gym and I can’t go get food until the door is fixed. It’s now 7:30 and everything around here closes at 9. I’ve been in a rush to get home since I got here. Location, price, NOTHING can make up for such a horrible experience. I cannot wait to leave, counting down the days. I will be speaking with a manager in the morning and checking out early. Worst experience.”