Phone Number 946765587 - 956662796
Cleveland Marriott Downtown at Key Tower
127 Public Square, Near JACK Cleveland Casino, Cleveland, OH 44114, United States
Rating
4.4
GreenLeader
2024
Price Level
$$$
Rooms
400
Pets
No
15
May

Cleveland Marriott Downtown at Key Tower, Cleveland

Cleveland Marriott Downtown at Key Tower

Located in the heart of downtown Cleveland this hotel is less than a mile away from Cleveland Convention Center and offers a fitness centre. Every room at Cleveland Marriott Downtown at Key Tower provides a flat-screen cable TV and marble bathrooms with rainfall shower heads. A seating area with a large chair and ottoman are also included. Guests can view sporting events on flat-screen plasma TVs while enjoying cocktails and casual dining at Greatroom Restaurant. 17000 sq. ft. of meeting and event space is offered at Cleveland Marriott Downtown at Key Tower. Free WiFi is offered in the hotel lobby and public areas. Cleveland Marriott Downtown at Key Tower is within walking distance from Quicken Loans Arena Progressive Field and the Rock & Roll Hall of Fame.

Cleveland Marriott Downtown at Key Tower

Price & Availability

Overall

Excellent
4.4
848 reviews
5
626
4
401
3
119
2
34
1
27

Customers Review

Value 4.1
Location 4.8
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.5
Amenities 4.2
Condition 4.5
Quality 4.6
Recomendation 89.6%
“We had a very, very nice two night stay at Marriott Cleveland Downtown at Key Tower. The location right across from the statue of The Fountain of Eternal Life was very beautiful and the location is walking distance to everything. All the staff, especially the bar staff day and night, was exemplary, being so very friendly. We had three meals at the bar and the food was very good and served so quickly after we ordered. We also appreciated that our room was ready prior to the 4:00 p.m. check-in time and the staff at check-in and out were very helpful. The only suggestion I would have is that it would be nice to have a t.v. channel guide in the room. The room and bath was very clean and the bed was very comfortable. All-in-all, 4 stars!”
— Mona Huggins
“Shortly after I arrived I was placed 2 doors down from an incessant loud barking dog that the owners left in the room for 5-6 hrs that wasn't register and would be there for my entire 2 day stay as a flight attendant. I also was having allergic reaction to the feathered pillows and comforter. Not off to a good start for my 1st stay. I spoke with Seth (assistant GM) mostly along with his incredible team Angela phone back office, Mary & Amber (front desk) who were all kind, understanding, empathetic, caring and compassionate about the situation. Seth went above and beyond to try to accommodate me even though I couldn't change rooms due to the overbooked capacity. Mary and Amber gave me bottled water and a non feathered pillow. Seth was extremely helpful to address my concerns and offer support. Even the outside front door concierges were all eager to give local guidance, hold open doors and greet me with a warm smile. Despite my situation, I felt so cared for and attended to like family. What an amazing team! Much respect and gratitude!”
— Jennifer