Experience Luxury at Sheraton Suites Galleria-Atlanta in Atlanta, Georgia

Cynthia Perez

May 27, 2022

4

The hotel was the prime location to where I needed to go. I requested an accessible room with roll-in shower but got a tub and shower chair. The accessibility of this hotel is not easy for individuals traveling in a manual wheelchair. It sits on a hill so maneuvering is slightly difficult. Once inside everything is smooth rolling. Close to the Cobb Galleria and Cumberland Mall.

Isaac Hernandez

May 27, 2022

5

Bonito!!

Jean Johnson

May 26, 2022

5

We were in town for a funeral. The room was very nice and clean. The location was perfect for where we needed to go.

Cynthia Perez

May 20, 2022

4

The hotel was the prime location to where I needed to go. I requested an accessible room with roll-in shower but got a tub and shower chair. The accessibility of this hotel is not easy for individuals traveling in a manual wheelchair. It sits on a hill so maneuvering is slightly difficult. Once inside everything is smooth rolling. Close to the Cobb Galleria and Cumberland Mall.

Patrick Labbett

Mar 27, 2022

3

Tivemos alguns problemas, mas no geral o serviço do hotel foi bom! O espelho de maquilhagem tinha um cabo desgastado e causou uma faísca, e eles desligaram a água e os elevadores sem aviso prévio em 1 dia de nossa estadia de 5 noites para manutenção. Provavelmente não teríamos notado, exceto que minha esposa estava no chuveiro no momento e depois não conseguiu descer do 16º andar para perguntar sobre a água. O lobby é melhor do que os quartos, que poderiam usar uma reforma, mas eram bons. Use o elevador da garagem para o shopping para acessar a passarela em frente ao The Battery - é uma caminhada agradável.

Nicole LeValle

Mar 27, 2022

1

I would give zero stars if I could. I checked in with my family that includes my newborn and 3 year old. As I prepared to bathe my children I found that the bathtub was absolutely disgusting. It looked like a vomit/blood substance in the bottom and dried up urine around the toilet. The front desk attendant sent someone from housekeeping that had a terrible attitude and left the room without a word. I told them that I wanted a refund and I would immediately leave with my children or put in a room that was clean to my standards because their standards are obviously very low. I was moved to the 4th floor and immediately exiting the elevator I smelled a mildew odor. The room appeared okay but when I woke up the next morning to look out the window, I found that the window seal had black mold and moisture. Bottom line, if you like a clean place to stay, do not book here.

The Guy

Mar 21, 2022

5

Very nice hotel ! Felt like I was in a high rise condo with a amazing view. Lots and lots of food choices in the area plus the mall is right behind the building. I have stayed there around 4 times will definitely be back

Patrick Labbett

Mar 11, 2022

3

We had some issues, but overall the hotel service was good! The vanity mirror had a frayed cord and caused a spark, and they shut off the water and elevators without notice on 1 day of our 5 night stay for maintenance. We probably wouldn't have noticed except my wife was in the shower at the time and then couldn't get downstairs from the 16th floor to ask about the water. The lobby is nicer than the rooms, which could use a renovation, but were otherwise fine. Use the garage elevator to the mall to access the walkway across to The Battery - it's a pleasant walk.

Erika Kelley

Feb 27, 2022

5

After a long day checkin was a breeze! The customer service displayed at the front desk by manager Rair was exceptional. We are aware that this wasn’t a brand new hotel but all of our complaints were resolved after arrival in a timely manner! I’ve never felt so welcomed, taken care of or so much concern from customer service. I will be coming back to stay at this location again!

Catalina Bello

Jan 27, 2022

3

Boa localização para participar de uma convenção. O lobby é confortável. A equipe é muito atenciosa e gentil. Meu primeiro quarto cheirava a maconha, graças a Deus eles puderam nos mudar de maneira super rápida. Os quartos precisam desesperadamente de novos pisos e manutenção de portas deslizantes entre a área de estar e de dormir, pois não trancam.

Catalina Bello

Jan 27, 2022

3

Good location for attending a convention. Lobby is comfortable. Staff is very attentive and kind. My first room smelled like marihuana, thank God they could change us in a super speedy manner. Rooms desperately need new flooring, and upkeep of sliding doors between living and sleeping area, as they don’t lock.

James Iyampillai

Dec 27, 2021

1

Estadia horrível. O prédio parece decente do lado de fora, e o lobby é bom, mas as coisas descem quando você sai do elevador nos andares dos quartos.Os corredores são sujos, e os quartos estão desatualizados. Imagino que uma cama de prisão seria mais confortável para dormir do que o sofá-cama de lá. O maior problema foi com a limpeza - tínhamos um cobertor em nossa cama que estava completamente manchado, os lençóis tinham manchas, o tapete parecia não ter sido aspirado, os móveis de vidro precisavam de pó, etc. problemas com a comunicação. Solicitei toalhas adicionais e um novo cobertor pelo aplicativo Bonvoy, mas nunca recebi resposta. Liguei para a recepção cerca de seis horas depois para pedir uma atualização e eles disseram que enviariam alguém imediatamente. Quatro horas depois, ainda não havia toalhas e cobertores novos, então tive que descer até a recepção e pegá-los. Por fim, a garagem estava uma bagunça, e o acesso à chave do quarto só funcionava na entrada do último andar. Isso foi bem inconveniente.Este lugar tem uma ótima localização e a capacidade de ser um hotel fantástico, então eu realmente gostaria de ver a Marriott investir nele, mas não estou esperançoso.

James Iyampillai

Dec 27, 2021

1

Awful stay. The building looks decent from the outside, and the lobby is nice, but things go downhill once you step off the elevator on guest room floors.The hallways are dingy, and the rooms are outdated. I imagine a prison bed would be more comfortable to sleep on than the sofa bed in there. The biggest issue was with cleanliness - we had a blanket on our bed that was completely stained through, the sheets had stains, the carpet felt like it hadn’t been vacuumed, the glass furniture was in need of dusting, etc. There were also issues with communication. I requested additional towels and a new blanket via the Bonvoy app, but never received a response. I called the front desk about six hours later to ask for an update, and they said they’d send someone right away. Four hours later, still no new towels and blanket, so I had to go downstairs to the front desk and obtain them. Lastly, the parking garage was a mess, and the room key access only worked from the top floor entrance. That was pretty inconvenient.This place has a great location and the ability to be a fantastic hotel, so I’d really like to see Marriott invest in it, but I’m not hopeful.

Glasdeny Agramonte

May 27, 2021

3

Las habitaciones y en especial los baños necesitan remodelaciones,una toalla estaba manchada,y dos noches como a la 1 d la mañana hubo carreras y personas hablando alto por los pasillos,lo que perturbó nuestro descanso y sueño,no m quedaría d nuevo en ese hotel,los trabajadores bien amables.

Charlyne Goodson

Feb 01, 2021

5

The service is great the room is awesome will stay here again. I give the Sheraton Suites Galleria. 10+ thumbs up

Evelyn Guzman

May 27, 2020

5

Me gusto buen servicio....

Isaúl Sánchez

May 27, 2019

3

La ubicación de este lugar es exelente, sin embargo el hotel carece de calidad y profesionalismo.

Gabriel Dufour

May 27, 2019

4

Habitaciones amplias, cómodas, muy al estilo americano. Bien ubicado al lado del Cumberland Mall, a un costado de la 85 que es la circunvalacion a Atlanta. Un poco lejos del aeropuerto.

Brigitte Suarez

May 27, 2018

4

Estupendo hotel. Habitaciones grandes y camas enormes. Muy limpio todo. El equipo humano muy competente , profesional , entregado y muy amable. Estupendo gym y piscina justita. Car service increible. A mejorar : El desayuno. Todos los dias lo mismo. Se agradeceria un poco mas de variedad aunque resaltaria la buena calidad de sus productos frescos. Sin duda lo recomiendo y si puedo , repetiré.

Vinicio Rodriguez

May 27, 2017

5

Un sitio comodo y accesible sin mencionar lo tranquilo

Roberto Paniagua

May 27, 2017

3

Buen hotel, el lobby es nuevo pero los cuartos les falta una buena mano.

Eddie M “RealPMC19”

May 27, 2017

5

Fue muy bueno

TravelWarriors

Super Bowl Level Service!!

5

We stayed at the Sheraton Suites for two nights three days during the Super Bowl. The staff at the hotel in every department were outstanding. The woman who checked us in was very professional...

A D

Sticky

3

The rooms in this hotel are great, but the attention to detail in cleaning is lacking, The floors were sticky. I opened the cabinet to use the safe and the handles were sticky. The bathtub and...

cwauk1971

Excellent

5

Stayed here several time over the last few months for a week at a time. Great comfortable rooms, with loung and desk, fast wifi, large bathroom and dressing room, really is excellent. The restaurant...

marktraynor

Amazing suites

4

The king suite provided a fridge, microwave and a separate bedroom with all the amenities of an upscale hotel. Indoor pool, full bar and restaurant. A great place to stay while exploring Atlanta...

Adventures168

Great location, suites for families

5

Very nice hotel. the lobby/bar/cafe is nice and new, and rooms have some obvious updates, but hallways are dark. We enjoyed the location, easy to get to Atlanta Braves World Series game! The...

574johannam

Best part our server from breakfast

5

Our stay was fantastic good breakfast and our server awesome her name is Tatiana â¦ she made sure our kids were happyâ¦ she came to check on us many time even when she had more customers!!!! Ask for...

561jpr

Quick stay on a weekend of season Was very nice

5

Last minute booking while passing through Atlanta on our way to Augusta this hotel stood out as a good value. We booked our room via our phone and then checked in seamlessly the hotel was immaculate...

762connies

Bait and switch

2

not very friendly at the front desk. Had to beg to get 2 rooms on the same floor, wanted adjoining. Beds hard. No coffee in the room. Had some downstairs when I checked in at 4, however when I...

patriciamW8029EE

Pat

1

I do not recommend this hotel. Dust was caked on the walls, bed linens were soiled and I saw very few staff to assist with issues. We cleaned the walls with a bath towel. The exterior elevator wasn't...

Sheraton Suites Galleria-Atlanta, Atlanta

Sheraton Suites Galleria-Atlanta

Price & Availability

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Customers Review

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Sheraton Suites Galleria-Atlanta, Atlanta

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Price & Availability

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Overall

Customers Review

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