Luxury Accommodations in Paradise at Krystal Cancún Hotel

Krystal Cancún

Paseo Kukulcan, Km 9 Lote 9 y 9A, Near Delphinus Dreams, Cancun, 77500, Mexico

Rating

3.5

Price Level

Rooms

200

Pets

May

Krystal Cancún, Cancun

Krystal Cancún

This hotel is located in the exclusive hotel district close to the exhibition centre in Punta Cancún. Links to the public transport network lie within walking distance (800 m) and transfer to the airport takes around 15 minutes. This fantastic modern and bright hotel enjoying panoramic views over the Caribbean Sea is excellently located directly on the white sandy beach. It is ideal both for leisure and for business travellers, as the Cancún Convention Center is just a few steps away. Numerous shopping facilities, restaurants and bars can be found in the surrounding area. Waking up and contemplating the Caribbean, stretching out and getting ready for a day full of plans and adventures... The Krystal Cancún Hotel is the best option for you to have the time of your life during your holidays with your family, friends and couple. Its complete services, which include from gastronomy to children's club, and its privileged location near the beach, make this hotel in Punta Cancúnan authentic haven of relax and pleasure for all tastes.

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Overall

Good

3.5

301 reviews

3552

2131

1211

668

822

Customers Review

Location 4.7

Cleanliness 3.8

Comfort 3.9

Neighborhood 4.4

Amenities 3.5

Condition 3.5

Recomendation 93.3%

“Esta ubicado en una zona muy bonita y segura, la atención del personal es excelente y el precio es justo con lo que ofrecen, ¡tiene una playa espectacular! Y si piden una habitación con vista al mar no van a querer salir de ella.”

— Diana Marcela Cortes Pava

“My family and I stayed at the Krystal Grand Cancún, in two rooms, 1 double from December 19th to 27th/2021 and 1 triple from December 20th/2021 to January 3rd/2022. Overall the staff are very friendly and polite. At check in they try to put you in the worst room in the hotel. Twice I had to complain. Including the room intended for my children's stay, they put them in a room for the physically challenged. I found it absurd and without of respect for us, since we paid 22 nights for the hotel. The hotel is structured but has serious maintenance issues. In both rooms the shower drain was clogged. In the double room they fixed it, but in the triple room they didn't, although they sent an employee to repair it. Furthermore, the cleanliness leaves something to be desired. Under the bed is very dirty. The safe was defective, in the triple room we had to ask for repair. One of the rooms didn't have a hairdryer and the other didn't have an iron. The elevator drips water. On the beach there are chairs for sunbathers, but not enough. So either you wake up every morning at 7 am to get your chair or you run out of chair on the beach. The leisure area they differentiate the guests. It has a swimming pool that can only be used by certain guests who pay more. Other guests feel discriminated against. I found it absurd to limit the leisure space for certain guests. It should be a common area for everyone. The breakfast is excellent. I'm not saying the same about the buffet restaurant anymore. The Italian restaurant is very good. Cheaper than the buffet. Christmas dinner was 800 pesos per person. New Year's Eve was 1,400 pesos. I don't know why the value almost doubled. An exploration.Eu e minha família estivemos hospedados no Krystal Grand Cancún, em dois quartos, 1 duplo no período de 19 a 27 de dezembro/2021 e 1 triplo no período de 20 de dezembro/2021 a 3 de janeiro/2022. No geral, os funcionários são muito simpáticos e educados. No check in eles procuram te colocar no pior quarto do hotel. Por duas vezes tive de reclamar. Inclusive o quarto destinado para a estadia de meus filhos eles os colocaram em quarto de deficiente físico. Achei um absurdo e total falta de respeito para conosco, já que pagamos 22 diárias para o hotel. O hotel é estruturado, mas têm sérios problemas de manutenção. Nos dois quartos o ralo do chuveiro estava entupido. No quarto duplo eles consertaram, mas no quarto triplo não, embora tenham enviado um funcionário para reparar. Além disso a limpeza deixa a desejar. Debaixo da cama é muito sujo. O cofre estava com defeito, no quarto triplo, tivemos de pedir o reparo. Um dos quartos não tinha secador e no outro não tinha ferro de passar. O elevador goteja água. Na praia, há cadeiras para os banhistas, mas não em número suficiente. Então ou você acorda todos os dias 7 horas da manhã para pegar sua cadeira ou você fica sem cadeira na praia. A área de lazer eles diferenciam os hóspedes. Tem piscina que só pode ser usada por determinados hóspedes que pagam mais caro. Os demais hóspedes se sentem discriminados. Achei um absurdo limitarem o espaço de lazer para determinados hóspedes. Deveria ser área comum para todos. O café da manhã é excelente. Já não digo o mesmo do restaurante buffet. O restaurante italiano é muito bom. Mais barato que o buffet. A ceia de Natal, foi 800 pesos por pessoa. Já o réveillon foi 1.400 pesos. Não sei o motivo pelo qual o valor quase duplicou. Uma exploração.”

— Marusia Ferreira

Overall Good, 3.5

Location 4.7

Cleanliness 3.8

Comfort 3.9

Neighborhood 4.4

Amenities 3.5

Condition 3.5

Recomendation 93.3%

BaZuKa

Mar 22, 2022

Stayed here on spring break for a week with a big group of friends traveling from the United States. My room did not have all-inclusive, however some of my friends did. Pros: 1. Check-in and check-out were smooth 2. The room had strong AC, nice sized beds, and had a beautiful view of the beach 3. Good mix of other spring breakers staying here, people from different countries, and overall was easy to meet and socialize with new people 4. Staff was friendly and always greeted you with smiles 5. Pool was large and had lots of area to roam around 6. Room was cleaned every day we were there besides the last day 7. Location was perfect, next to many restaurants and all of the clubs were a three to five minute walk 8. Area was safe Cons: 1. The water in the room had a weird smell to it 2. The cards to get into the room constantly stopped working, apparently something to do with the cards being close to cellphones 3. Maintenance and service requests sometimes took forever, at times not even following through Overall, I would definitely stay here again. It's affordable and offered everything we wanted on a trip. I wouldn't look too deep into some of the bad reviews, some people can never be satisfied.

Gaby Guzman

Mar 16, 2022

-Bien ubicado caminando puedes ir a zona de antros, oxxo, chedrau, farmacia etc. -Playa muy bonita oleaje tranquilo a comparación de los demas hoteles. -En plan todo incluido el mini bar tiene (agua, jugos y refrescos) en otros hoteles no te ponen nada. -Cuartos limpios (antiguos y con algo de ruido del clima y el frigobar, pero esta tolerable)-Senti que se tardaron mucho en el check in y en la entrega de la habitación. -Me gustaria mas variedad en el buffet siento que estan muy reducidas las opciones. -Hay mucho cliente que va a los antros asi que por la noche hay mucho ruido en los pasillos, azotan las puertas, hablan muy fuerte y se filtra ese ruido a las habitaciones, dificulta dormir. -pocas palapas(separa la tuya desde temprano sino no alcanzas) -Hay que esquivar a las que te quieren vender cosas cerca del area de la recepción (es su trabajo pero la insistencia es molesta, aunque asi es en la mayoría de hoteles).**En general esta bien el hotel, el personal es atento y muy amable y la playa si es tranquila y aun libre de sargazo en esta temporada, lo mas molesto para mi viaje fue el ruido por la noche.**

Deluxchan Siyan

Mar 16, 2022

The location was great, 5 mins walk from the strip. The private beach was one of the best parts, blue water and very quiet. The rooms were large and clean and they all had strong AC. The breakfast could have been a bit better but it was decently priced given the location. The gym however was closed during our visit. Overall a good experience.

Josh Morgan

Mar 16, 2022

This place is beautiful.. but realize that's as positive as my review will go. It's the easy fruit I'm pulling from. First off they do not accept cash..at all except for tips, so if you don't want the all inclusive it gets tricky. They close down at 11. Literally shut off the lights at 11:00 pm, so basically it's a forced bed time. All inclusive but only for a select few hours. The food is on the same level of the cheapest all you can eat buffet that you can think of... maybe worse. Now, mind you I have a laundry list of things I was incredibly disappointed with but I'm not going to list each one. The staff are amazing people so I guess that's the second positive I'm going to give. For the money this place charges I can guarantee we will never be back after spending a week here. In summary the property and the people are great, the management is horrible. If your wanting a more authentic cultural experience do not stay here. It's a glorified pool with curfew for adults.

Alfredo Sandate

Mar 02, 2022

1.Recepción para el check-in pésima, ni el maletero se acercó para ver si ocupas algo.Solo la señorita súper insistencia para ser socio vip. Después de que nos atendieron casi 40 min ahí parado, nos dieron (la llave) jajaja pero era una tarjeta con la que pides toallas, otros 15 min ahí afuera en lo que el maletero se fue por la llave. 2. Primero los americanos, o turistas extranjeros (ahí si ven propinas) 3. Los cuartos ya algo descuidados, bonita e impresionante vista. El minibar no jalaba en mi habitación, y nunca se relleno. 4. La limpieza buena los primeros dos días (de 5). Después, solo la tendían, así (estuviera mojada, o llena de arena la cama) 5. Muy poca variedad en el buffet (del todo incluído) por el precio creo que mejoraría algo, sazón no se discute, pero muy poca variedad. El mesero apenas pregunta de donde los visitas y no vuelves a ver (porque eres nacional) más que para recoger la mesa ni para firmar la cuenta la atención. 6. La barra y el personal de bares, muy amables, pero igual vas después del extranjero. En general mala experiencia con la distinción, o el racismo, por el precio no lo vale.

Reinaldo Rodrigues

Feb 23, 2022

O ALL Inclusive é não é ALL Inclusive, fazem de tudo pro hóspede não consumir, o bar abre meio dia, os frigobar só tem coca e água, a cerveja tem que pagar a parte, pra você comer alguma coisa boa, por exemplo uma porção de camarão tem que pagar. Decepção total

Angela Garcia

Feb 23, 2022

Estou hospedada no Krystal Grand Cancun nesta semana e estou amando! A localização é perfeita, perto de supermercado, das baladas (pra quem gosta), e de um dos locais para embarcar para a Isla de las Mujeres, a praia é um paraíso a comida é excelente (principalmente a dos restaurantes Risotto e Ayami), os funcionários são educados... Estou no quarto com vista para a cidade, mas mesmo assim, por causa da localização do hotel, é possível ver o mar da minha varanda. Sobre as reclamações que vi aqui, algumas fazem sentido e outras não. A água da pia realmente tem um cheiro estranho, mas você pode escovar os dentes com a água mineral que eles deixam no quarto. A água do chuveiro realmente em horário de pico não esquenta... Mas se tomar banho de madrugada, ela esquenta. rs O Wi-fi funciona muito bem no meu quarto, diferente do que vi comentarem aqui, e é incluído. Não é o hotel all-inclusive mais barato (tem alguns que a semana sai uns 300 dólares mais barata), mas tá longe de ser dos mais caros. O custo-benefício é ótimo! Pode vir!

Anderson Canabarra

Feb 23, 2022

Estive hospedado aí do dia 25/01 até dia 31/01...fiquei no quarto 606. O por que do meu aborrecimento!? Vamos lá: Já no Check-in já fomos extremamente mal atendidos, seus funcionários parecem que estão lá fazendo um favor. Sem nenhuma educação ou no mínimo empatia. Somos turistas e principalmente clientes! E nos dias em que estivemos aí em momento algum nos sentimos acolhidos e bem tratados. Seu serviço de praia então nem tenho palavras para descrever o tanto que é terrível, demora MUITO e seu garçon faz de conta que não vê seu cliente lá. E não fui o único tá diversas pessoas próximas a mim estavam também muito descontentes com seu serviços. Seu restaurante Risoto deveria estar fechado( PIOR COMIDA que já comi na vida) aquele parmegiana que servem é uma VERGONHA. O Risoto de funghi então é uma LÁSTIMA. E para piorar a situação pedimos uma panacota de sobremesa...Jesus... nunca vi nada mais ridículo do que aquilo que nos serviram. E ainda para terminar...Seu garçon vem me cobrar" lá propina". Uma verdadeira falta de noção e RESPEITO. E olha que fazemos muita questão de reconhecer e valorizar um serviço quando tem qualidade e é bem feito. Bom tive ainda mais problemas aí mas creio que não vale meu tempo ficar reportando aqui. Na segunda feira dia 31 fui para outro hotel e lá sim tive uma excelente experiência sendo muito bem tratado (como um turista, hóspede e cliente) deve ser tratado. Boa sorte com seu Hotel mas para nos vamos sempre associá-lo a palavra LAMENTÁVEL.

Diana Marcela Cortes Pava

Feb 23, 2022

Esta ubicado en una zona muy bonita y segura, la atención del personal es excelente y el precio es justo con lo que ofrecen, ¡tiene una playa espectacular! Y si piden una habitación con vista al mar no van a querer salir de ella.

Strauss Clio

Feb 23, 2022

This Hotel is beautiful from the outside and its infrastructure has a lot to offer (restaurants, swim pool, entertainment, ect). However the room in itself is not worth the price: everything is old in it and it smells of mold. We just spent one night there and kept the window open to try to get rid off of it without success. This was so present and strong that impregnated everywhere. Although the staff was very friendly and professional at the reception, and the beautiful beach is two feet away from it, we will never come back here again.

Melissa

Feb 23, 2022

I was extremely pleased with this hotel! Great ocean views prices compared to others in the area, location was on point as all clubs and greater attractions are walking distance. You wouldn’t need to rent a car. People here are very amicable! As soon as you walk through the door you are greeted with a smile 😊 I’m a foodie and I must say everything tasted great. If eating at hotel banquet request waiter Mario! Def coming back next month and doing all over again.

John Balanca

Feb 16, 2022

I really enjoyed it. Came for a week in 2022 and they were very clean and friendly. I recommend you try the Italian restaurants strip steak it is delicious. Asian restaurant has a chef prepare the food in front of eight people and put on a little show. Beach is absolutely the best my only concern is the lack of beach chairs. We had to get some extra free beach towels to lie on the sand. Beware they try to get you for a welcome breakfast where they try to make you join the altitude group.

Danillo Galvao Rosa

Jan 23, 2022

Esperava mais desse hotel. A comida em geral era boa. Gostamos de tudo. As bebidas do bar da piscina eram muito simples: esperava que seriam mais caprichadas, feitas por Barman profissional. O quarto do hotel era bem bonito e espaçoso, a vista simplesmente perfeita. Porém, o wifi não funcionava no quarto. Além disso, todos os dias faltava água no andar do prédio. Ficamos no 8° andar da torre B. Essa falta de água foi um transtorno imenso!! A chave do quarto todo dia falhava. Tínhamos que tentar várias vezes até abrir. Os elevadores dessa torre do prédio carecem de manutenção. Um elevador não vai até o 8° e o outro não vai no 6°. E ainda falta alguns botões nos elevadores. Ridículo isso!! A piscina e a praia do hotel são muito boas.O pior de tudo foi no dia 31 de dezembro: eles fizeram uma festa especial de virada de ano. O valor era 600 reais por pessoa. Quem não quisesse pagar, poderia jantar num restaurante do hotel que foi separado para esses hospedes. Em resumo, o restaurante dos "não pagantes" ficou lotado. A comida demorou mais de 1 hora pra chegar e ainda chego fria e mal feita. Muitas pessoas saíram reclamando e xingando. Foi um desastre!! Em resumo: se você encontrar outro resort com o mesmo preço ou mais barato, vá pra lá.

William Santos

Jan 23, 2022

O hotel em si possui boa estrutura, porém, peca em Servicos. Recepção muito demorada para realizar check in e check out, trabalho viajando e nunca vi um hotel para demorar tanto como este. A academia estava fechada em reforma, e não nos foi previamente informado. O bar só funciona até as 22h. Há uma piscina principal que está disponível nos sites de reserva, porém, ao chegar eles querem cobrar para você poder usá-la. Poucos guarda sol, ou você fica no sol mesmo ou terá que pagar para usar uma estrutura montada por eles. A comida em geral me atendeu bem. O hotel não possui muitas atrações internamente, vi somente uma apresentação cover do Michael J. O hotel precisa investir urgente em melhoria de processos.

Silvia vitisin

Jan 23, 2022

Fiquei neste hotel também no all inclusive de verdade? fiquei um pouco decepcionada em alguma partes! O Wi-Fi funciona somente na recepção , café da manhã,almoço e jantar sempre a mesma coisa não muda em nada e também não são saborosos ! Lados positivos: localização , limpeza, manutenção e recepção eu não tive problemas, mas para mim a área das piscinas foi a melhor parte do hotel em tudo! comidas, bebidas animação foishow! Se eu voltar pra cancun não me hospedaria novamente neste hotel pagaria um pouquinho mais pra ter um melhor conforto.

Marusia Ferreira

Jan 23, 2022

My family and I stayed at the Krystal Grand Cancún, in two rooms, 1 double from December 19th to 27th/2021 and 1 triple from December 20th/2021 to January 3rd/2022. Overall the staff are very friendly and polite. At check in they try to put you in the worst room in the hotel. Twice I had to complain. Including the room intended for my children's stay, they put them in a room for the physically challenged. I found it absurd and without of respect for us, since we paid 22 nights for the hotel. The hotel is structured but has serious maintenance issues. In both rooms the shower drain was clogged. In the double room they fixed it, but in the triple room they didn't, although they sent an employee to repair it. Furthermore, the cleanliness leaves something to be desired. Under the bed is very dirty. The safe was defective, in the triple room we had to ask for repair. One of the rooms didn't have a hairdryer and the other didn't have an iron. The elevator drips water. On the beach there are chairs for sunbathers, but not enough. So either you wake up every morning at 7 am to get your chair or you run out of chair on the beach. The leisure area they differentiate the guests. It has a swimming pool that can only be used by certain guests who pay more. Other guests feel discriminated against. I found it absurd to limit the leisure space for certain guests. It should be a common area for everyone. The breakfast is excellent. I'm not saying the same about the buffet restaurant anymore. The Italian restaurant is very good. Cheaper than the buffet. Christmas dinner was 800 pesos per person. New Year's Eve was 1,400 pesos. I don't know why the value almost doubled. An exploration.Eu e minha família estivemos hospedados no Krystal Grand Cancún, em dois quartos, 1 duplo no período de 19 a 27 de dezembro/2021 e 1 triplo no período de 20 de dezembro/2021 a 3 de janeiro/2022. No geral, os funcionários são muito simpáticos e educados. No check in eles procuram te colocar no pior quarto do hotel. Por duas vezes tive de reclamar. Inclusive o quarto destinado para a estadia de meus filhos eles os colocaram em quarto de deficiente físico. Achei um absurdo e total falta de respeito para conosco, já que pagamos 22 diárias para o hotel. O hotel é estruturado, mas têm sérios problemas de manutenção. Nos dois quartos o ralo do chuveiro estava entupido. No quarto duplo eles consertaram, mas no quarto triplo não, embora tenham enviado um funcionário para reparar. Além disso a limpeza deixa a desejar. Debaixo da cama é muito sujo. O cofre estava com defeito, no quarto triplo, tivemos de pedir o reparo. Um dos quartos não tinha secador e no outro não tinha ferro de passar. O elevador goteja água. Na praia, há cadeiras para os banhistas, mas não em número suficiente. Então ou você acorda todos os dias 7 horas da manhã para pegar sua cadeira ou você fica sem cadeira na praia. A área de lazer eles diferenciam os hóspedes. Tem piscina que só pode ser usada por determinados hóspedes que pagam mais caro. Os demais hóspedes se sentem discriminados. Achei um absurdo limitarem o espaço de lazer para determinados hóspedes. Deveria ser área comum para todos. O café da manhã é excelente. Já não digo o mesmo do restaurante buffet. O restaurante italiano é muito bom. Mais barato que o buffet. A ceia de Natal, foi 800 pesos por pessoa. Já o réveillon foi 1.400 pesos. Não sei o motivo pelo qual o valor quase duplicou. Uma exploração.

Isabele Reis

Jan 23, 2022

Fechamos para ano novo o pacote all inclusive, e no dia 31 a noite eles tiraram praticamente todos as opções de comida, meio que “obrigando” a pagar o pacote de R$600 reais por pessoa para o jantar, deixaram apenas o serviço de quarto disponível, em um único restaurante que obviamente ficou cheio, porque o hotel estava lotado.A comida e as bebidas eram de péssima qualidade, e não valeu a pena, desde o café da manhã até a janta.As jantaseram péssimas: o macarrão que pedi no ano novo veio com mais sal do que o próprio saleiro.Os peixes que meu marido pediu estavam frios, e o do dia do ano novo (nesse que obrigaram a gente a comer o room service) veio meio cru! Isso porque era peixe frito.Até eu cozinho melhor.A maior parte dos garçons não era atenciosos, acabávamos tendo que pedir 3 a 4 vezes a mesma coisa.O café da manhã era péssimo, os pães estavam duros, e se acabassem as opções você ficava sem, ou seja: chegue cedo se quiser comida, se não você fica sem, mesmo que tenha pago.Na hora do almoço os garçons te serviam, pra que você obviamente não coma né? Porque se acabar acabou.Inclusive a água não estava disponível lá, no café da manhã, você tinha que pedir ao garçom para te servir, e ele obviamente demorava para vir.Tinham 2 garçons no restaurante lãs velas para atender umas 50 pessoas!!! E no café da manhã era apenas 1 garçom para atender 70 a 80 pessoas!!!Obviamente não iria ser bom né?Um dia pedimos água ao garçom e ele nos trouxe uma água não potável, que estava em uma jarra.A água da torneira saia de uma cor escura (alou, por um hotel ser 4 estrelas deveria ter um tratamento na água).Um dos elevadores da torre B não chegava ao 8° andar, nem ao 5° andar, porque os botões estavam quebrados.Tinham dois elevadores, se um deles chegasse no PB, vocêtinha que subir de escada do 7° ao 8°.Pra você que está lendo: NÃO VÁ A ESSE RESORT.não é um resort de 4 estrelas, deveria ser de 3.A piscina estava totalmente cheia e não havia onde se sentar perto da área da piscina, e onde havia espreguiçadeiras, não havia guarda sol, ou seja: não tinha como se esconder do sol.O Wi-Fi não funcionava no nosso quarto, ficamos em frente ao mar, no 8° andar da torre B, mas ele não chegava até lá.Foi péssima a experiência, não vá a esse hotel, por mais que você ache que minha má experiência seja por que fomos no ano novo, esse hotel não deseja o bem do cliente.Ele não se interessa no seu bem estar, não Queira estragar suas férias com coisas bobas como essas que acabam gerando estresse.Você paga alto valorpara ter um serviço bom, mas acaba se arrependendo, porque eles não se importam com o cliente.

Nadim Kadi

Jan 23, 2022

Buena experiencia en este hotel. Las habitaciones están bien, el personal muy amable y atento, la playa y la piscina están genial. Muy agradablemente sorprendido por la comida. Es un poco ruidoso al principio de la noche, por la proximidad a la zona de fiesta, pero no tuvimos problemas para dormir. Lo recomiendo.

Barbara Riestra

Jan 23, 2022

Solo fuimos a pasar el día desde el hotel del centro. Es muy lindo el hotel. Las albercas son grandes, estn muy bien para Niños, un poco fuerte la música. la playa es muy linda, amplia lind para meterse al mar, en fin de semana muchísima gente.

Jessica Mejía

Jan 23, 2022

El lugar es lindo. Habitaciones cómodas. Comida buena. Lo que no me gustó es la atención del personal en general, tanto meseros, concierge, recepción, ya que se aprecia distinción y discriminación hacía mexicanos. El segundo día de estancia NO hicieron servicio a la habitación, y ante el reclamo solo nos cambiaron toallas. Cortaron el suministro de agua por la noche, y solo ante el reclamo lo reconectaron.

Roxanna Torres

Jan 23, 2022

Hermoso hotel. Pero los de seguridad se ponen muy pesados con el estacionamiento cuando llegas como proveedor externo a trabajar. NO ES cuestión de COVID el que no te dejen estacionarte pues no me voy a quedar en mi auto toda las horas. Los trabajadores( algunos) del hotel y los huéspedes están sin cubrebocas en las instalaciones. Mi molestia es que tienen el estacionamiento vacío y no te dejan estacionarte. Yo trabajo en varios resorts y jamás te tratan así de mal

Andrew Song

Jan 23, 2022

DO NOT STAY HERE! THIS IS A TERRIBLE HOTEL. ROOM WAS DIRTY AND FULL OF BROKEN THINGS. SERVICE WAS EVEN WORSE.When we got our first room, there was a broken plank and fallen nails all over the patio due to the overhead slats being unstable. The rest of the slats were also shaking constantly and looked as though they would fall at any moment. In the room itself, there were stains on the bed and the chairs. The bathroom and walls had several brownish yellow tinted areas, clearly from a lack of being cleaned. The room also was extremely loud due to the music coming from the beach club next door. After switching to a new room, we quickly noticed that the shower had no shower head. So when we turned it on, it would shoot a jet of water everywhere. This room was slightly better, but still full of signs of uncleanliness.Somehow, the service managed to be far worse than anything else. The front desk is completely unreachable by the phone in the room (no one would answer anytime we called). Going to the front desk wasn’t much better, as there was always a line of unhappy guests. The people at the front desk themselves didn’t know anything and would just try to get rid of you as quickly as possible by redirecting you elsewhere to talk to other people, only for those people to do the same thing and to redirect you back to the front desk. Here’s some examples: we tried to go to the COVID clinic, who told us that we should come back the next day because they were closed (this was an hour before the posted closing time) and that we would be able to get a test result within 2 hours of when we came this next morning. The next day, we came back only to be told we had to go to the front desk to make an appointment, and upon going to the front desk, we were once again redirected to a second reception area where (after a long wait) we were told that test results wouldn’t be delivered until 8 hours later. After finally getting a test elsewhere and returning to the hotel, we were told they had no more beach towels (they require towel cards to get a beach towel) and that there wouldn’t be any available “until later” without specifying what time.There seems to be no one in charge, the entire hotel is extremely poorly run and extremely disorganized. Management seems extremely negligent and more interested in squeezing every last cent of profits by cutting costs instead of focusing on properly running a hotel.DO NOT STAY HERE. YOU WILL BE DISAPPOINTED.

Winnie Chang

Jan 23, 2022

Great location, beach and view. But very old facilities and my room smells very funky like an old man didn't take a shower for a month... But you can see beautiful sunrise with clean beach and pools, and close to the Cancun city to hang out. Morning buffet was so-so, you'd better eat outside unless you want to stay only indoor. If you stay more than 3 days, covid test for entering US is free and if less days to stay, $20(350 peso)per person, just book an appointment before visit. Open from 8am-5pm and you'll get result by 5pm. But make sure if they make your name spells right.

Cheyenne Prosper

Jan 23, 2022

First, everyone working at the hotel was very nice and polite. However, I will never stay here ever again. It seemed incredibly disorganized and understaffed. After a flight cancellation, we were put here by the airline.The elevator didn't work properly and you had to go up several floors to walk back down to your room floor. The first room we were assigned the keys did not work. After numerous attempts to fix the key, going to the front desk twice, calling the front desk, being told someone was coming we waited an hour sitting on the floor and no one came.We were then put in another room that was less nice with queen beds instead of a king like the original room we had. The room itself wasn't that clean and sand was all over the floor. The waiting, room switch etc made it too late to book a reservation at the restaurants that all required one to eat even though they were not full. The only place to eat was at the buffet which was incredibly unappetizing and was similar to hospital food. Would have appreciated some extra consideration and kindness during this ordeal.

Diana Guadarrama Leal

Dec 14, 2021

Lo mejor de éste hotel es sin duda el club de Playa, las vistas son hermosas, tienen varias albercas. El personal atento y amable. Los consumos no son baratos sobretodo en bebidas, pero valen la pena por las instalaciones.

Sharon Allen

Dec 10, 2021

Our stay at Krystal Cancun was nothing short of AMAZING!! Everyone took care of us from start to finish. All-inclusive means you get to take advantage of everything! The food is amazing, the drinks are plentiful, the atmosphere is festive and upbeat. The rooms are top notch. This vacation was perfect for our family!

Moshe Hackner

Dec 03, 2021

Very nice experience here. Rooms are clean. Staff respond in timely manner to any request. Not the first time we've stayed here. The staff are helpful. Most speak english. All appreciate a tip. We got a very good price. They also have an option for "all inclusive"

jason Raines

Dec 03, 2021

A beautiful resort with amazing food, incredible Beach, super clean facilities oh, and very friendly staff. I would highly recommend. And I will be back

Apoio Acadêmico

Dec 02, 2021

Comida excepcional. Lugar muito limpo, agradável. Os colaboradores são muito educados, sempre cordiais. Os quartos são ótimos, modernos, tudo muito lindo e limpo. Serviço de quarto 24hr, mesmo de madrugada, com comida nova e feita na hora!!! É um resort 5 estrelas perfeito! Vale a pena se hospedar, principalmente na modalidade all inclusive. As bebidas servidas são ótimas, com bebidas do mundo todo disponíveis, de qualidade!!!

Kaitlyn Downing

Dec 02, 2021

Friendly staff, great party atmosphere, crystal clear water. However, we didn’t have warm water one night, the next night we didn’t have water at all. It was taken care of fast though. Our bed sheets and pillow cases had old blood stains on them. Our room smelled like dirty feet, were told that there would be a mini bar. It only consisted of waters, and soda. If you want food, good luck. You have to make reservations everywhere, and you have to be there each morning by 8a to wait in line. First come, first serve basis. The food is all cold, and there’s hardly anything at the buffet. Waiting at the bar for a drink takes a while. Also, it’s right by all of the clubs so music will be blaring all day/night and every day/night. Not peaceful when trying to sleep at night.

Douglas Hogg

Nov 29, 2021

I'm really excited to be staying here next week (Dec 7-14)!!! I'm staying in the Altitude building and chose an All Inclusive plan through Air Canada Vacations. The reviews are amazing and the resort looks incredible. I can't wait!!! I'll update my review and video blog when I return. What I'll be looking for is ease of check-in/check-out, cleanliness of room, service from staff, how easy it is to make dinner reservations, and the quality of food. I still have a feeling this will be the best vacation I've ever had in Mexico and it's all because of what I hope this hotel can offer. See you in a week!!!

Will Loubriel

Nov 25, 2021

Nice facilities that are well kept and clean. Also a great location close to the strip where Coco Bongo night club and a few other restaurant, bars and shops are located. The beach is absolutely beautiful. The staff is extremely friendly and helpful. The food however left much to be desired. The best place to eat was on premise was the grill over in the far side of the pool opposite of La Vela Italian restaurant.

Ashley Cannon

Nov 25, 2021

So this place had a beautiful beach and the rooms were nice, which is why I’m leaving two stars. Everything else wasn’t great at all. When we arrived things were mildly explained, weren’t even sure where our rooms were, restaurants, etc. the check in process was rushed and things weren’t explained thoroughly. We tried booking a restaurant and we were told we had to book only early in the morning if we wanted to eat anywhere other than the buffet, then every time we went to book and went to a restaurant it was empty. This also wasn’t done due to Covid as all tables were social distanced. They didn’t explain the bar closed at 11, and I ordered two glasses of champagne each night they told me they had no champagne left in the hotel after two glasses. They also told us 2 days after being here about a welcome package of 50% off couples massage, after booking and paying for a couples massage a day earlier for full price. Rather than reimbursing us the 50% discount, they said well you can book another one! The service and food was bad. Pay the extra money to get your relaxation, don’t come here.

Kristen Couturier

Nov 20, 2021

Unfortunately our experience at this hotel was poor overall, the food, customer service, room cleanliness. We spent 5 days at the hotel and paid extra to have all inclusive upon arrival. Although they handed us a sheet with restaurant details it wasn’t explained or apparent that everything was closing just 30 minutes later, and so we paid the full all day fee of all inclusive that evening to have 30 minutes to eat, drink etc. We also had no assistance with carrying bags to our room, direction to our room, welcome package, or a stocked mini fridge. In the 5 days all inclusive we paid for they did not stock our mini fridge even though we asked at the front desk multiple times. It was a beautiful beach and resort so it was disappointing that the customer service wasn’t on par, we wouldn’t stay here again.

Janelle Taufa

Nov 14, 2021

The rooms are clean and the staff is very friendly. Many speak English well enough to give a great service and even if they are not proficient, they make sure to help and get the service you need. If you are looking for authentic Mexican food this is not really the place for you. The food is good enough to get you through and there are good cuisines but it is not 5 star quality. Make sure you ensure your booking is all inclusive as we thought ours was but then we were charged over 1000 more at the counter or we would have had to pay for everything. Pools are good and the beach is very nice. Overall a great place for families but not the highest quality food.

Geyson Halla

Nov 09, 2021

Acomodações com mobiliário antigo mas de boa qualidade. Fomos super bem atendidos o tempo inteiro, em todos espaços, os 4 restaurantes, os bares internos e externos, recepção,etc.A única reclamação seria do elevador da torre B, muito lento e estava com problema no botão de acionamento do nosso andar (6°) reclamamos no primeiro dia e ficamos lá 10 dias com o mesmo problema, apenas no último dia deu uma melhorada, mas como é terceira que faz o reparo, da para entender a demora.

Paulo Renzetti

Nov 09, 2021

Comida do restaurante principal com boa vontade é razoável, garçons carrancudos e mal humorados em todo hotel, quando não mal educados, com raríssimas exceções. Um par de óculos escuros sumiu de dentro do meu apartamento e outro caiu na piscina mas disseram que não acharam. Restaurante mediterrâneo é muito bom e os garçons diferenciados. Tb fomos bem tratados no restaurante mexicano, comida boa e bom atendimento. Se voltaria? Nem de graça.

Juan Matassa

Nov 09, 2021

Falta mucho mantenimiento ..no pude regular aire acondicionado...me dieron habitación diferente a l contratada.. l noche q llegue no tenia toallas ni una botella de agua ...ni frigo..la caja de seguridad no funcionaba ..el personal buena predisposición para solucionar problemas...me cambiaron de habitación tres veces en tres días. Tendrían q acelerar la puesta a punto. Buena ubicación...

Jose Maria Castañeda

Nov 09, 2021

Un muy buen Hotel para Relajarte y disfrutar la playa 😍 esta hermoso el mar, instalaciones y personal al 100 solo que varios detalles, no te comunican cómo debe de ser, lo explico; nuestras llaves de habitación se bloqueaban repentinamente y teníamos que ir porque no nos dejaba ingresar a la habitación, creo que les hace falta decir o seguir las reglas para que no se bloquén, se tardan mucho cuando requieres algún accesorio. Tiempo de respuesta.

Linda Gonzalez

Nov 09, 2021

Buena ubicación. Me entregaron el baño sin preparación (sin toallas, sin cortina, se escurrió el agua por todos lados). Dos días no pude entrar a mi habitación, la puerta no servia y el soporte tardo en darse. Falta de atención en la comida, no había quien atendiera, se nos negó una taza para poder servirnos café (nos dieron la opción de tomar un cono de cartón).

Raul Ballon

Nov 09, 2021

Me hospedé con mi familia (niños de 6 y 13). Excelente ubicación, área de piscina, playa, y esparcimiento excelentes con un muy buen bufete de desayuno. Nos toco una habitación con vista a la playa por un costo extra razonable, valió la pena lo recomiendo. Las habitaciones están muy descuidadas es un hotel de 30 años, si piensas quedarte en la habitación consigue otro hotel, si vas a disfrutar de la playa, piscinas y otras actividades fuera del hotel es una de las mejores opciones. Personal muy amable y servicial.

Alberto Comazzi

Nov 09, 2021

4 start which is the average between 3 starsfor the amenities and cleanliness of the rooms and 5 stars for the location, the beach and the overall value/price.The hotel is near all the major bars/restaurants and clubs in the hotel zone. You can easily walk to all the bars in the area and you will not need a cab.The staff is friendly, but maintenance andhousekeeping can be improved. Out of 5 nights, I had to walk down to the lobby twice to ask for towels because they forgot to leave them in the room (not a big deal overall though).The bar service on the beach is good, the resort features a pool with a pool bar. The all inclusive package is $60/day. I didn't do all inclusive due to the large amount of bars and restaurants in the area. I preferred to explore rather than being stuck in the resort for 5 nights.As I said, the overall cost/value is pretty good and I would go back and suggest to my friends.

Le Junior

Oct 09, 2021

Recomendo. Estive com minha esposa no Krystal Gran no sistema de all inclusive. Atendimento excelente comida muito boa. Somente a cama do hotel que já está na hora de trocar o colchão e essa cultura mexicana de mendigar gorjetas para tudo por fundiários do hotel, ainda mais quando já pagamos tudo incluso éum tanto desconfortável....Mas no demais excelente...

Kessy Silva

Oct 09, 2021

Um resort sensacional. Adorei a ideia de vários restaurantes dentro, com gastronomia diferente, nos dá uma sensação de liberdade maior. Todos os funcionários muito atenciosos , em especial a Jeniffer do restaurante, Nestor do bar central e Moisés do restaurante. Em geral toda a equipe muito solicita. Recomendamos em grande escala. Vale muito a pena.

Christian Bernal

Oct 09, 2021

Increíble vista! La cama super cómoda, la habitación muy amplia el trato del personal en especial los meseros en el desayuno Buffet muy muy bien. La ubicación es ideal ya que caminas a la zona de antros de la zona Hotelera. Sin duda regresaría.

Travis Braxton

Sep 14, 2021

Wonderful experience. The staff were so friendly. The hotel was so clean especially the pools. Reserve the restaurants early! I would give it a 5 but the constant swarm of time share vultures was exhausting. One lady tried us every single day. Don't fall for the free breakfast. It's already free in the buffet they aren't giving you coupons it's a freaking 2 hour high pressure sales scheme.

Natalli Rugery

Sep 09, 2021

Péssimo hotel, por ser 4 estrelas. Instalações antigas, que não funcionam, restaurantes que servem poucas opções de comida, café da manhã e bebidas. Staff que acha que você está fazendo um favor de vir aqui gastar seu dinheiro. Não recomendo de jeito nenhum. Furada total esse Krystal.

May Rdz

Sep 09, 2021

Ubicación excepcional e inmejorable . En la zona hotelera céntrica al lado de los antros como el Cocobongo, la playa muy cuidada sus palapas y camastros en buen estado . Vale la pena sobre todo por el personal super amable y atento tanto en el buffet AquaMarina como en los bares la Cascada y el Lobby bar ,quedé súper agusto con el personal en especial Cristian y Walter . No le di 5 estrellas porque a mi amiga que compro el paquete le dijeron que la habitación sería de acuerdo a la disponibilidad y apesar de no estar muy lleno no nos tocó vista al mar. Cumplen con las precauciones de la pandemia Covid te piden cubrebocas al pasar al buffet y al pedir bebidas. Si volvería a hospedarme aquí algún día

Alecks Subtil

Sep 09, 2021

A água é muito salgada e com cloro, leve seu condicionador! Resseca demais os cabelos. Os restaurantes abrem as 13h e para janta é por reserva ou filas e pode demorar. Fica bem na praia e tem várias piscinas. Tem bar na piscina, cafeteria e pelo menos 4 tipos de restaurantes e café da manhã. Pode ser plano tudo incluso ou pagamento a parte. Os valores são Ok. Tudo é pago em pesos na cidade. Pode se usar dólar mas verifique o câmbio antes de pagar, seu troco será dado em pesos mexicanos. O dólar estava 21 pesos e estavam com câmbio de 19. Para ônibus recomendo trocar e pagar em peso pois vão cobrar 1 dólar por pessoa se for pago em dólar. As bebidas não são geladas como no Brasil! São frescas. Tudo que vai pimenta é forte. Faz muito calor. Tem wifi com velocidade ok. Deu para trabalhar. Bastante gente fala inglês.

Wagner Demeterco

Sep 09, 2021

Pagamos uma estadia "All incluse" com isso imagisse estar tudo incluso e a vontade!! O problema é que os atendente quando vê a pulseira que representa ser All incluse e com isso não receberá "propina" "gorjeta" "Tip's" ou seja lá como chama em seu país eles simplesmente ou não te atendem ou demoram em torno de 1hr pra te trazer uma bebida,isso quando não chega em um dos restaurantes (a não ser o do buffet) que eles dizem atender somente com reservas, o restaurantes vazio e só atende com reserva?..Ou seja DE ALL INCLUSE NÃO TEM NADA!!!PS: a limpeza do lugar é muito boa!

Ingrid Galan

Sep 09, 2021

Tiene cosas buenas y son muy amables todos, todo está muy limpio, pero lo que no me gusto es que si pagas un todo incluido se supone que así debe ser y te ponen muchas restricciones y hay varias cosas que no están incluidas. Aparte si vienen vengan prevenidos porque para los restaurantes te piden código de vestimenta semi formal y hombres zapato cerrado y tienen que hacer reservación para la mayoría de ellos

Paulina Cordovez

Sep 09, 2021

Maravillosa la atención desde el momento que llegue al hotel hasta que me fui!!Muy Limpios, cómodo y sobre todo excelente atención por parte del personal,en especial de Mirella quien nos guío durante toda nuestra estadía y Antonio mesero en elBuffet . Muy atentos y preocupados de entregar un buen servicio. La comida muy sabrosa y variada, la vistadesde las habitaciones es espectacular, la ubicación sobre todo es muy buena , al lado de la playa, centros nocturnos y restaurantes , farmacias y supermercados. Volveré sin duda y lo recomiendo 100%.

Tyrell Watkins

Aug 31, 2021

Stayed for a week with friends and had a great stay. The hotel staff all provided good service, especially Ester and Rafael. The beach was clean and servers would come up to you to bring drinks and food which was great. Food from restaurants was surprisingly very good. Considering all of this during a pandemic, it was an awesome time.

Sinan Duric

Aug 14, 2021

Location is great to the nearby nightlife. Amazing beach access as well. Great location. However, the check in process does take a little too long (could be due to short staff during Covid). One of our rooms required multiple room keys to enter. Elevator in Tower B took longer than usual to get to the top floor, many times people just used the stairs since it was faster. It had areas of the hotel where there was no AC. Our room was nice and it was an amazing view of the Caribbean Sea. The only down side was the shower did not work when we needed it to work and it took about 30 min to get the water going. Toilet wouldn't flush sometimes due to no water. Small fixes can make this an amazing place to spend your time at. The staff is very friendly and always helpful! No complaints for the people working there!

Lu Lu

Aug 14, 2021

They really need to understand better hospitality in a bigger way.The service is great, employeestry hard to keep you entertain and give you good service.The installations are not so great.My room looked like late 1980’s room. Two elevators were not working and only one elevator that used to be for the staff was working.I feel for the people that were working there because it was used very heavily for the guests.In other hotels that I have stayed because COVID, the rooms don’t get cleaned unless you state that you want them to be cleaned.Here they cleaned it everyday.Although is good, they do take forever to have it cleaned and is risky to have all employees clean all rooms even if you stay two -three days. The towels and beds look old. Beds are not very comfortable but looked cleaned.AC worked very good. Bathroom very old too.

Nashea Meduna

Jul 13, 2021

The staff here are amazing! That being said, the first night they put you in a room without air conditioning (this happened to everyone at spoke to). It was 83° with the windows wide open. After the first night they move you to an air conditioned room. The hotel itself is not well maintained, but the outside spaces are amazing. I will definitely book at another resort next time.

Alysia Zevgolis

May 08, 2021

View and staff were all fantastic. Took stars off because the shower and bathroom sink smelled like sewerage. They need to fix their water system. Should have read the other reviews before booking. Luckily this was our last place, booked for only one night, before flying back home. Staff made it easy to check in and out and to hail a cab to the airport. Would not stay again solely due to the water stench.

Alondra Bautista

Mar 18, 2021

El personal 0 atentó, con excepción de un mesero, pero todos los demás con lo que me encontré pésimo! El lugar es muy bonito y la comida, había tacos dorados de papa entre el menú 😕

Yesenia Jimenez

Mar 18, 2021

Excelente, muy buena la atención, las instalaciones muy bien y tienen las medidas de la nueva norma. 👌

Gris555 Mendoza

Mar 18, 2021

Camas y almohadas muy icomodas. Personal de restaurante les falta amabilidad y buen trato.. Mucho ruido de habitaciones... Tipo 1 o 3 am... Mas atención en recepción Por lo demás bien..

Michael Simon

Mar 17, 2021

Great location and fabulous beach. Rooms old and worn out. Had all inclusive. loooong wait times for everything. Check in took forever. Unless they remodel won't be back.

Eric Murphy

Mar 13, 2021

Living in Cancun, this is in my opinion the best place to swim. I say this because it has a fishing pier of rocks extending into the ocean creating a blockade of high tides and currents. It's as close to a pool setting as you will get. The best beach is Playa Delfines but the waves are stronger there during high tide. Low tide its much better to swim.

Mireya Gomez

Mar 11, 2021

Excelente hotel, con instalaciones modernas y acogedoras, habitaciones amplias y muy limpias, la comida excelente, los cócteles variados y deliciosos. Amplias piscinas. Con la mejor plata de Cancún al frente de hotel. Muy cerca de los antros de Cancún. Puedes ir a pie sin ningún problema. Amplio estacionamiento. El personal es excesivamente atento, con excepción del personal que vende el resort, son muy insistentes, tanto que resuelta molesto. Vinimos en un viaje de pareja y la estamos pasando genial. Fue una decisión muy acertada seleccionar a KRYSTAL Cancún

Shea Malcolm

Mar 11, 2021

Its a decent resort on a beautiful beach. Walking distance to shopping and night life. They have a kids club for ages 5 and over which is nice.

Marcelino Sanders

Mar 07, 2021

Room is very nice with balcony ocean view. Beach is crystal clear and amazing. Location is excellent. Breakfast buffet is good. Cons: Elevators run extreme slowly. Even one broke sometime. Many people used stairs included myself up to floor 5 from level 0... Absurd to put wrist strip for “hotel access” I have to wear ugly wrist all the times. In the morning, buffet restaurant entrance line is TOOO LONG. Front desk line is long too. No laundry room. Hallways, elevators , and room bathroom look like old, squeak and scary. Overall, it was nice stay.

Blanca Sanchez

Mar 04, 2021

Excelente el todo pagado si lo vale! Muy buena atención y la comida muy rica. Las habitaciones con buena vista. Excelente ubicación aunque no hay porque salir. Sin duda me volveré a hospedar ahi.

Nicolas Aguero

Mar 04, 2021

La atención es un desastre. El servicio de check in y check out deficiente, largas filas. No cumplen el protocolo de covid. Cuentan con tan solo 2, si 2 ascensores para toda la propiedad, de los cuales solo funciona 1. Largas espera a la hora de tomar el ascensor para ir a la habitación. Las habitaciones te la entregan sucias, el baño, los pisos y muebles manchados con marcas de vasos recientes(por protocolo los cuartos tienen que estar 72Hs desocupados). No te hacen el servicio de habitación, al reclamar, te contestan que los disculpes que están sobrecargados de trabajo (Salí a las 9 am del hotel y regresamos a las 6Pm). No te reponen el frigobar, tenes que reclamar puntualmente. El servicio all inclusive otra decepción más tanto el desayuno, almuerzo y cena. Las opciones de comidas son muy pocas, sumado a eso es fea, y como frutilla del postre son mezquinos a la hora de servirte la comida, te sirven una papa y te dicen esta bien así? Le pedis un poco más y te vuelven a decir esta bien así? Incumplen con las reglas de los all-inclusive donde la comida uno se la sirve a su gusto. La bebida te la sirven en vaso 80% hielo y 20% bebida, si tenes suerte podes tomarte dos vasos. Eso si, si el mesero se acuerda o quiere traerte. La verdad que es el peor hotel que vine en mi vida. No lo volvería nunca ni porque me regalen la estadía. No vengan.

Anapaullasousa

Feb 25, 2021

Hotel Bom Localização Excelente... O Bloco que fiquei instalações boas2 andar o problema são às paredes finas escuta tudo dos outros quartos

Mafer Vega

Feb 20, 2021

The beach and view are fantastic here. Highly recommend it for your next vacation. They have a restaurant with a buffet, but it's heavily supervised to ensure health measures are observed during the pandemic. Big pool with a bar, snacks and drinks served by the pool, hammocks, Balinese beds and beachfront chairs. The food is super good and the breakfast is delicious. Facemasks are required and temperature is taken at the entrance. Close to the clubbing area and a supermarket. Starbucks coffee served next to the restaurant.

Javier 87

Feb 18, 2021

Muy buen hotel, uso obligatorio del cubre boca dentro de el, la playa esta muy limpia frente a sus instalaciones, esta cerca de las discos, negocios de comida y tiendas de recuerdos.

Emmanuelle Costa

Jan 18, 2021

Adorei o hotel. Piscina com música animada. Bom café da manhã e muito bem localizado.

Bete Martins

Jan 18, 2021

Amo esse resort...a praia dele é umas das mais lindas que conheci..poucas ondas e vários tons de azul maravilhoso

Charles Bronson

Jan 18, 2021

Horrível!!! Comida péssima, recepcionistas sem a mínima vontade de resolver problemas, instalações dos quartos são velhas e necessitando de reparos - tudo parece maquiado para te enganar. É hotel de no máximo 3 estrelas. O all inclusive não vale a pena pq vc come e bebe mal. Me arrependi. Não vale o que custou.

Rimarck Junior

Jan 18, 2021

Não compensa ficar neste hotel, all inclusive não é tudo incluso, comida ruim, bebidas não são lá estas coisas, elevador não funciona, existe vários outros hotéis melhores e no mesmo valor. Algumas coisas boas são a localização, a vista, a cama e o restaurante 'el mortero' que tem que agendar pra ir.

Bruno Falci

Jan 18, 2021

Péssimo serviço! Não recomendo. Se você está acostumado a hotéis 5 estrelas com all inclusive não venha!!! Comida horrível, há apenas dois restaurantes- um de buffet limitado e outro italiano que só se come reservando na recepção pessoalmente, depois de esperar filas longas. Instalações bem antigas com goteiras no corredor, o ar condicionado do quarto super barulhento e o ralo do box entupido. Principalmente os funcionários que atendem nas áreas de comidas e de bebidas te atendem com má vontade às pessoas do all inclusive que normalmente não dão caixinha ja que estão só com a pulseira e outros que ja estao tensos pq parecem sobrecarregados. Possivelmente ouvem queixas o dia todo e são pressionados a dar conta mas o que realmente acontece é que são poucos. Faltam copos descartáveis no bar (eles lavam os copos descartáveis e reutilizam!!!!) na área da piscina e a demora na fila dos snacks é absurda. A recepção é antipática e não resolvem seu problema. Os cartões de acesso ao quarto desmagnetizam e a todo tempo temos que voltar à recepção e esperar na fila para que troquem. O cúmulo hoje foi que fecharam o restaurante para servir tacos na área externa - primeiro que nem todo mundo come isso - e ainda choveu!!! Não deram a opção para as pessoas do all inclusive a não ser pedir hambúrguer, nuggets ou macarrão no quarto. A única coisa boa desse hotel é a localização. Mais nada! Se arrependimento matasse...

Renata P

Jan 18, 2021

Terrível. São 15:30 e até agora não veio ninguém arrumar o quarto (já solicitamos duas vezes). Estamos com um bebê e nada é fácil nesse hotel. Travesseiros duros, roupa de cama encardida. As toalhas de um puteiro devem ser mais limpas dos que as daqui, que são duras e encardidas. Já estive em muitos hotéis, mas toalhas e travesseiros como os daqui, eu nunca vi. As paredes são finas, então se escuto tudo dos quartos vizinhos e corredores.Se precisar de alguma informação, procure no google, porque a recepção só existe para o atribulado check in e check out.Existem opções melhores por perto pelo mesmo preço.

Alberto Maia

Jan 18, 2021

Lugar maravilhoso, bem localizado próximo ao hard rock e cocomanbo,o all inclusive podia ser melhor.

Paul Vendal

Jan 18, 2021

Krystal is awesome!.Spotless throughout the entire complex. Its sits right on a world class beach.Security is tight and the staff is friendly. Swim up bar beach bar and lobby bar. Starbucks on site.Restaurants on site are good and priced fair.One minute walk to the club zone out side the resort.No need to speak spanish.

Tomas Hussein Repizo Aguilar

Dec 18, 2020

El hotel Krystal está excelentemente ubicado. La vista al mar desde las habitaciones con número par del edificio #9 es hermosa. El servicio es muy bueno. Tiene piscinas y acceso a playa pública la cual se encuentra en buenas condiciones. Muy buen hotel.

Monserrat Sprague

Nov 21, 2020

Everyone very nice BUT we reserved and paid for ocean front room and the first pic is what I got. I complained and they changed me to a room right in front of something that covered my whole ocean front view that I paid for. I wish they were more honest on their description and actually show pics of the rooms they are planning on giving you

Teresa Ryan

Nov 21, 2020

Nice and clean room, great pool, easy beach access! Five stars for that! The only downfall to this resort is the pushy people in the lobby trying to sell you a timeshare. EVERY TIME you leave the elevator to the lobby!

Lloyd Briner

Aug 31, 2020

Stayed in "new" tower which looks a bit older. Only three outlets in entire room, two small pillows on king bed (easy fix), mirror in bath delaminating, shower odd setup & has lots of mineral build up on floor, sink water rusty. Decor clean and attractive. Lobby , beach and pool areas nice.

Melissa Matheson

Feb 26, 2020

Basic resort. You are constantly harassed about buying tours and other things so if you don’t like being constantly approached, don’t stay here. The beach is nice. They barely put any alcohol in the drinks at the beach bar.

Jamie M

Feb 10, 2020

Went here for my bachelor party. We had a good time. This wasn’t the nicest resort I’ve been to, but I did feel like it was a good deal for the money. The rooms were ok, we tried to spend all of our time down by the water. It was a fun trip with tons of bars right down the road. Good cheap place with decent drinks and food. Good getaway if you’re looking for a budget trip.

nikki markowski

Feb 05, 2020

Our room view was a partial ocean front view but it was so close to the beach that it worked perfectly. Only 2 restaurants so we left resort a lot. Resort Buffet was terrible! Italian restaurant was our favorite restaurant and their breakfast buffet was great and dinner was delicious. No nightlife just a very small basic resort. Nothing special to be honest but, as a home base, it's great.

Barb Funda

Jan 30, 2020

The view is amazing ...! But.... The rooms are small and out dated ... Starbuck employees were immature and lacked being polite...! The Resorts amenities...Pools ...Ground ...Restaurants seemed to be very well maintained. The front Staff a bit cold . Yet ... The general housekeepers & maintenance staff was pleasant and attentive.... Felt safe in area of Resort ... & Taxi drivers were amazing... The outdated rooms were the biggest disappointment in such a beautiful Resort.... For the price of the rooms being so small and outdated the balance could have been better if the rooms were nicer and not so small...

Eliot Nessa

Jan 21, 2020

Clean hotel, natural beaches, lots of music, on the tip of the chaos that is the tourist-clogged Cancún. They gifted us because we got a couple's sweet for the ocean view) a beautiful mousse and Champagne (we couldn't figure out if it was actually a gift until the very end so we didn't drink it haha). The view was gorgeous and not for much more. Reasonably priced, some things were down for repairs (understandable considering its January) and friendly staff. Would definitely return to this hotel.

Tourist00483892958

Krystal Cancun was breathtaking.

The room was clean, the view was spectacular. The water was different shades of blue. Amazing. Weather was perfect around 78 everyday. Theres so much to do near by. Hotel is located in Hotel Zone...

rufranco

Average Hotel with Excellent location

Installations need renewal, ocean view rooms have nice view, cleanliness is good overall, needs more maintenance. Staff is nice, but STAY AWAY from time-share sellers, a nightmare. Beachside in...

Jakjm

It was wonderful!

This was our 8th year staying at the Krystal and we love it. The staff makes it perfect. Cynthia is always there to help with any questions as well as Alex. We look forward to seeing them both when...

Brantleysmom98

customer

we have started off our Mexican vacation well. Cristobal in the Aquamarine dining room has been very kind, welcoming and friendly. He met our every need. The Krystal resort is amazing with beautiful...

claudiagH9197HV

Day pas at krystal cancun

My friend and I decided to get a day pass for the krystal cancun since we are staying in Puerto morelos. We got there at 1030 and after getting our passes headed to the piil/Beach. Everyone was very...

197brantleya

Customer

Cristobal was very friendly. He is a great waiter and made our stay in the Krystal hotel very extravagant and made us feel very welcome! He kept our drinks coming and brought us all of the best...

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