“I don’t know what is going on but ever since covid Hilton has gone from good to horrible! Now if you’re a diamond member you don’t get free breakfast but a $10 credit for a breakfast buffet that’s is worse than the free one at Hampton Inn which is another hotel brand from Hilton! Treatment was horrible! No water in the room even though they have K-cups for coffee! I guess I have to make coffee with the water from bathroom sink 😒 and when I asked the housekeeper who was in our hallway she sent me down stairs because according to her she didn’t have any water yet I saw a bunch of it in her kart usually at check in there’s water in the room for you to use to make coffee but not anymore or maybe just for certain ppl. Horrible bed! Uncomfortable! makes noises! Old mattress! No communication available over app or even when you call!! No one answers the phone!! I had to use my cell phone to call the hotel directly!!! The breakfast was horrible, cold food, and dry no service to the table so I settle for toast, fruit and a cup of coffee. At checkout I was rudely told to drop the key to check out.. in other words I had to we don’t care that you are waiting to speak to us!! I was actually wanting to speak to them about stay! Nothing like how was your stay or is there anything else I can do for you like other customers! This was my first time at this location and it will certainly be my last!”

“We booked here for the tail end of our honeymoon and they made us feel so celebrated and welcomed! Su was friendly and helped us to switch rooms when our original one wasn't ready when we got there. Kaiya and the desk staff gifted us breakfast and everyone was quick with a smile and a "congratulations" for us. They gave us a beautiful card and because I am touched deeply by kindness, it brought me to tears. We had dinner in the on-site restaurant and it was actually really good! The salads are fresh with mixed greens and they were generous with the baby tomatoes instead of just putting one lonely sad one on there. We had the chicken sandwich and it was great! A couple things to know: It isn't THAT close to the airport. Like, we walked it and it was kind of a haul. They don't have a shuttle, so just know what to expect. The rooms are clean and well-maintained. It seems like it is in a business complex area, so it was a quiet and pleasant stay. Everyone here is really great and I am so thankful we booked here. Thank you for the happy memories!”