Hilton Galveston Island Resort
5400 Seawall Boulevard, Near Galveston Island Convention Center, Galveston, TX 77551, United States
Rating
4
Travelers Choice
2021
Price Level
$$$
Rooms
239
Pets
No
04
Jun
Hilton Galveston Island Resort, Galveston
Price & Availability
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Overall
Very Good
4
1191 reviews
5
1751
4
732
3
459
2
285
1
219
Customers Review
Cleanliness 4.1
Comfort 4.2
Neighborhood 4.6
Amenities 4.2
Condition 4
Recomendation 79.5%
“Overall no complaints. Front desk staff and management were polite. They upgraded my room to a king bed, without asking. No balcony, but no complaints because the view was perfect.
The hotel is older and needs touch ups but that’s expected. The room was clean, the window could have been touched up. I didn’t use the bar, restaurant, or pool. Plenty of parking, valet isn’t mandatory but self parking is $12/daily. Great location with walking distance to restaurants, grocery store, and the beach.”
— Blake
“Location was good. The hotel itself was nice with a good pool. The staff, with the exception of desk clerk Jerry, was terrible. We called when we were on our way to ask a few questions and the lady on the phone asked for reservation number and we said hold on one second while I find that and she said "oh Jesus Christ", Couldn't believe how rude she was and when we arrived it was no better. Front desk clerk asked a staff member to take our luggage up on the cart and she replied "why don't you do it yourself, it's not my job" Desk clerk (Jerry) seemed beyond embarrassed and my friend said why don't you give it to me and I'll just do it myself, Jerry insisted he would take care of it for us and he left the desk to take us to our room. Our room wasn't exactly clean, there was even a bag of several pair of dirty beach shoes sitting on the table. Staff seems to be the issue with this place. We never got any kind of cleaning service and had to ask someone to take our trash for us. I wouldn't recommend this place as there are too many others to choose from. For the price and the namesake, I would expect more. I've stayed at red roofs that were cleaner with more friendly staff.”
— Crystal Webb
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