Hard Rock Hotel Cancun
Blvd. Kukulcan Km. 14.5, Zona Hotelera, Near Aquaworld, Cancun, 77500, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$$
Rooms
601
Pets
No
from $ 3,333.5
18
May
Hard Rock Hotel Cancun, Cancun
Hard Rock Hotel Cancun
With top-shelf liquor a high-end spa and rock-star rooms the Hard Rock Hotel Cancun - All Inclusive treats guests right. The 12-story Hard Rock headlines with 601 rooms featuring private balconies premium bedding flat-panel TVs and jetted tubs plus included stocked minibars beverage dispensers and Wi-Fi. All dining and top-shelf drinks are included at the resort's 13 restaurants and bars as is 24-hour room service. There are 4 pools including a freestyle pool with 2 swim-up bars hot tubs and a kid-friendly wading area plus a kids' pool and 2 VIP pools. Tennis unlimited tee times live entertainment and Spanish classes add to the included perks. Little ones can take advantage of the free kids' club and game rooms while bigger kids and adults can make it big in the music lab. Guests can also book sound vibration treatments and four-hands massages at Rock Spa. On Playa Ballenas in Cancun's hotel zone the Hard Rock is a little over one mile from La Isla shopping. Business guests are within four miles of CANCUN ICC. Cancun International Airport is 11 miles southwest.
Price & Availability
Select your room
Preferred Rate
Deluxe Double Room ·
All Inclusive · Double
Promo May 1+ Nts 50% - 50.00% discount
Cancel free of charge before Thu, 2 May 2024
Preferred Rate
Deluxe Double Room (Lagoon View) ·
All Inclusive · Double
Promo May 1+ Nts 50% - 50.00% discount
Cancel free of charge before Thu, 2 May 2024
Preferred Rate
Deluxe Double Room (Ocean View) ·
All Inclusive · Double
Promo May 1+ Nts 50% - 50.00% discount
Cancel free of charge before Thu, 2 May 2024
Interior 2 Double Room ·
All Inclusive · 2 Double
Preferred Rate
Diamond King Room (Ocean View) ·
All Inclusive · King
Promo May 1+ Nts 50% - 50.00% discount
Cancel free of charge before Thu, 2 May 2024
Deluxe 2 Queen Room (Lake View) ·
All Inclusive · 2 Queen
Standard Double Room (Lagoon View) ·
All Inclusive · Double
15% discount
Non Refundable
Standard 2 Queen Room (Sea View) ·
All Inclusive · 2 Queen
Deluxe 2 Double Room ·
All Inclusive · 2 Double Beds
Member’s exclusive price
Non Refundable
Standard Double Room (Ocean View) ·
All Inclusive · Double
15% discount
Non Refundable
Diamond Room (Ocean View) ·
All Inclusive · 1 King Bed
Special deal
Non Refundable
Deluxe Queen Room (Sea View) ·
All Inclusive · Queen
Standard King Room (Ocean View) ·
All Inclusive · King
15% discount
Non Refundable
Rock Royalty King Room (Ocean View) ·
All Inclusive
Deluxe King Room (Sea View) ·
All Inclusive · King
Preferred Rate
2 Bedroom Deluxe Double Family Room (Ocean View) ·
All Inclusive · Double
Promo May 1+ Nts 50% - 50.00% discount
Cancel free of charge before Thu, 2 May 2024
Deluxe Double Room (Sea View) ·
All Inclusive · Double
Preferred Rate
1 Bedroom Rock Suite ·
All Inclusive
Promo May 1+ Nts 50% - 50.00% discount
Cancel free of charge before Thu, 2 May 2024
1 Bedroom Rock Suite (Ocean View) ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Preferred Rate
Rock Suite (Ocean View) ·
All Inclusive
Transient Suites 2 Bdr 47% - 47.00% discount
Cancel free of charge before Thu, 2 May 2024
2 Bedroom Rock Suite (Ocean View) ·
All Inclusive · 1 King Bed and 2 Double Beds
Book early and save
Non Refundable
Deluxe Queen Suite (Sea View) ·
All Inclusive · Queen
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
916 reviews
5
11330
4
2497
3
951
2
403
1
377
Customers Review
Location 4.5
Cleanliness 4.4
Comfort 4.4
Neighborhood 4.4
Amenities 4.1
Condition 4.3
Recomendation 74.2%
“Exceptional stay! Everything about this place was great. The food was on another level compared to other all inclusive I've experienced. Everything was very clean and well maintained. The pool is amazing. The service was so good. Even though the pool bar was closed, we had very consistent service poolside! I hope to go back to a Hard Rock Hotel again someday!”
— Stephanie Scherer
“If I could give this place a 0, I would. Staying As an owner I would expect at least normal level service, but instead every time a question is asked the response is “no.”
Do not expect “rock star service.” We paid for concierge level which actually means nothing. You cannot have alcohol delivered to your room. When we arrived we were told we could have unlimited champagne and wine. After three days, we’re told, only one bottle per day. The bars are only open until 11, which means your all inclusive stay is really limited to their hours, not your vacation schedule.
Items promised in the room at the concierge level are not present. (Do not may extra for them! You will not get them, the response to everything is “no”).
The hotel has not been updated in years. The food is mediocre at best. You can only order from a limited menu. If you want room service, there is a special limited menu. Try ordering breakfast, you have to order an hour before they stop serving or else they are onto lunch dinner. So you really cannot have anything you want, when you want it.
I am highly disappointed with our stay, this place is NOT worth the money.
I do recommend a lady in concierge named Diana. She apparently takes costumer service very seriously and finds a way to say “yes.” She is 5 stars. Unfortunately, she is not available at all times.
I have asked to speak to a manager three times, no such luck.
Enjoy your extremely expensive stay in a highly stressful “no” to everything resort. We will not be back!”
— Michelle Monnat
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