Phone Number 946765587 - 956662796
West End Washington DC, Tapestry Collection by Hilton
1121 New Hampshire Avenue Northwest, Near George Washington University, Washington D.C., DC DC 20037, United States
Rating
4.4
Travelers Choice
2020
Price Level
$$$
Rooms
76
Pets
No
05
Jun

West End Washington DC, Tapestry Collection by Hilton, Washington D.C.

West End Washington DC, Tapestry Collection by Hilton

West End Washington DC, Tapestry Collection by Hilton

Price & Availability

Overall

Excellent
4.4
974 reviews
5
223
4
108
3
27
2
4
1
8

Customers Review

Location 4.7
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.6
Amenities 4.1
Condition 4.3
Recomendation 83.3%
“Man, I love Hilton hotels and have never had a bad experience until this one. This hotel is easily the worst hotel I’ve ever stayed at. First of all, when trying to access the hotel, the entire road was closed for construction. I called the hotel and asked how to get to the hotel, and all they suggested was to park several blocks away somewhere and walk to the hotel. This resulted in 30 minutes circling the area until I found a spot. Secondly, they don’t have a parking garage. They tell you to go to the Ritz-Carlton hotel and park there. This is incredibly inconvenient. Third, if you are a Diamond members, you get no perks. You are supposed to get $15 credit for food, but they don’t honor that. Fourth, they don’t have a restaurant at the hotel, so you can’t get any food here. Fifth, the “free breakfast” you get is appalling. It’s located in the cellar of the hotel, and this area is disgusting. There was mold on walks, the wooden floor was super sticky, and when I went in the morning, no one was even there. You get no hot food, and at most you can get a pre-made sandwich and microwave it. The food is set up on the bar table. It was so bad that We didn’t even eat anything, we just left. Sixth, the rooms are not clean. I saw several dead bugs in the room, making me question whether they actually clean the rooms. I have included one picture with a dead bug. Seventh, they don’t have a gym at the hotel. A simple necessity that is at any other hotel in the city. Eighth, the elevators are terrible. These are so small that barely ONE person can fit in them. If you try going with 2 people, you will be touching. It’s so bad that you can’t have more than one at a time. And finally, if you require a wheelchair, don’t come here. It is not wheelchair accessible at all (many stairs before getting to the area with elevators). Overall, stay away from this hotel as it was easily the worst hotel experience I’ve ever had.”
— Nik Rama
“Don't stay here if you want to sleep.Pro: Rooms are nicer than they look on the website.Cons; The bars below hotel (where breakfast is served) and next to hotel get lively (hence the two stars for location) and *LOUD*. Windows are thin so it's very noisy esp when the bar closes. If street noise bothers you, bring ear plugs. Note that bars close at 3 am. We got very little sleep.Service isn't great- front desk staff mostly nonexistent and not friendly. Never felt welcomed.There wasnt any housekeeping service.We fixed the shower curtain liner (it was put up backwards). The thermostat wouldn't let us set AC below 70 and the front desk staff were no help They were so naive about thermostats it was cute. She said our problem was that we had the fan set to auto instead of on. And she seemed confused as to whether it should be turned higher or lower to get colder. Anyway the thermostat had a limiter set (we figured that out on our own). C'mon Hilton. Jeez.”
— K Mac

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