Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
5400 John Q. Hammons Drive NW, Near Charlotte Motor Speedway, Concord, NC 28027, United States
Rating
4.5
GreenLeader
2024
Price Level
$$
Rooms
308
Pets
Yes
from $ 1,885.47
26
May
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa, Concord
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Centrally located near Interstate 85 this hotel features exceptional amenities including a full-service spa and a delicious restaurant and is situated near area attractions and major corporate offices. The Embassy Suites Charlotte-Concord Resort and Spa features spacious all-suite accommodations furnished with microwaves refrigerators and high-speed internet access. The hotel also offers an on-site fitness centre and an indoor swimming pool. Thoughtful amenities at the Concord Embassy Suites include a free daily cooked-to-order breakfast and a free evening reception. Guests can also enjoy on-site dining at the Rocky River Grille for lunch and dinner. A number of major corporations such as IBM and Sysco are located close to the Charlotte-Concord Embassy Suites. Lowe's Motor Speedway along with a number of shops and restaurants at Concord Mills Mall are also only moments away.
Price & Availability
Select your room
Standard King Room (Accessible) ·
Bed & Breakfast · 1 King Bed
Non Refundable
Premium King Room (Accessible) ·
Bed & Breakfast · 1 King Bed
Non Refundable
Wellness Premium King Room (Accessible) ·
Bed & Breakfast · King
25% discount
Non Refundable
Standard 2 Queen Suite (Accessible) ·
Bed & Breakfast · 2 Queen Beds
Non Refundable
Wellness 2 Queen Room ·
Bed & Breakfast · 2 Queen Beds
Non Refundable
Standard 2 Queen Room (Accessible) ·
Bed & Breakfast · 2 Queen
25% discount
Non Refundable
Standard 2 Queen Room ·
Bed & Breakfast · 2 Queen
25% discount
Non Refundable
1 Bedroom Micro King Suite with Sofa (Accessible) ·
Bed & Breakfast
1 Bedroom Pure Wellness Micro King Suite with Sofa (Accessible) ·
Bed & Breakfast
1 Bedroom Pure Wellness Micro 2 Queen Suite with Sofa (Accessible) ·
Bed & Breakfast
Pure Wellness 2 Queen Suite with Sofa ·
Bed & Breakfast
2 Queen Beds Pure Wellness Ste Hearing Access - 1 Bedroom-visual Fire Alarm/Door/Phone Alert - Cmp Bfst-eve Recpt-wifi Avl-sofa-micro-fridge - ·
Bed & Breakfast
Non Refundable
Premium 2 Queen Suite ·
Bed & Breakfast · 2 Queen Beds
Non Refundable
Standard King Suite (Accessible) ·
Bed & Breakfast · 1 King Bed
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
947 reviews
5
1086
4
401
3
179
2
68
1
94
Customers Review
Value 4
Location 4.6
Cleanliness 4.5
Comfort 4.6
Neighborhood 4.7
Amenities 4.3
Condition 4.5
Recomendation 89.9%
“This hotel needs immediate care and attention in appearance, repair, and customer service.
When we checked in on Saturday, Nov 5th, I was greeted by a front desk rep who told me very curtly before I even got to the front desk that check-in was not till 4 pm for the conference I was attending and I was too early. I said, "ok, but may I simply make sure that my HH number is attached to my reservation correctly?". The rep clearly did not want to help me but walked to the computer and asked for my number.
Upon pulling up my number and looking at my reservation, the rep's demeanor changed. All of a sudden I was welcomed to the hotel, I was checked in, handed a room key, and I was given my welcome amenities, as well as my "upgraded room." My status should not have mattered simply because I'm a highly tired HH member - this overall check-in process felt absolutely horrible, and I would have left had I not been there for an onsite conference.
Upon walking to my room I was horrified. The carpets move when you walk on them, and they are ripping, literally. This is a major danger in the hallways leading to the rooms as I and many others tripped. The carpets in the room are disgusting and smell like athletes' feet.
There is rust all over in the bathroom, including the floor of the shower/bathtub. The ceiling has obvious water stains from a leak above, and the wallpaper is peeling off on every wall in the room.
You can tell the staff clearly is not invested. Pictures on the hotel's walls are sideways, the hotel smells, and trash is left in the hallways just showing a lack of overall care.
Lastly, we all became aware that multiple people became ill after having the onsite breakfast on Tuesday morning.
I really hope this post simply gets movement on management looking at this hotel for safety reasons. I have additionally left this same feedback with the hotel directly online.”
— Katie Mast
“My friend and I stayed here this past weekend (Jan 13-15) for a convention, and while the cleanliness and food was good, we were disappointed with some of the service.
On Friday, we got back to our room around 2 am only to find the pull out bed did not have ANY sheets on the bed or in the room. We went to the front desk only to find out the hotel was short sheets and couldn’t provide any…. For a bed/room we PAID FOR. The front clerk asked if we needed them soon… I responded that it was indeed nearly 3 am at this point, and we would like to be able to sleep. The clerk was nice and said she’d have them send sheets when available. We never received any the whole entire weekend.
The amenities for disabled individuals was also extremely concerning. A whole elevator was out of service for the whole weekend and not serviced, and for hosting such a large event, it was stressful. The automatic doors near the elevator for disabled individuals also went out during the weekend, and are extremely hard to push otherwise.
For what was paid for the room this was extremely disappointing. The hotel was not prepared to host such a large event, and I hope these issues are fixed before we decide to book again in the future.”
— Alena P.
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