Barceló Maya Caribe
Carretera Chetumal Puerto Juárez Km. 266.3, Solidaridad, Near Ecopark Kantun Chi, Riviera Maya, 77750, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$
Rooms
414
Pets
No
25
Mai
Barceló Maya Caribe, Riviera Maya
Price & Availability
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Overall
Excellent
4.3
983 reviews
5
7611
4
3422
3
1295
2
602
1
522
Customers Review
Value 4.5
Location 4.2
Cleanliness 4.3
Comfort 4.1
Neighborhood 4.3
Amenities 4.3
Condition 4.4
Recomendation 65.3%
“My family of 6 stayed there for 7 days. After the first 3 days, 4 of us got violently sick with food poisoning.
It ruined the vacation, we were up all night sick, we had fevers, and we could barely do any of the things we wanted.
When we tried to go to the on site doctor, they said it wasn't an emergency, so we would have to pay a large sum to go.
When we asked to be compensated, they said they wouldn't do anything for us, and all we could do was fill a survey out that would be emailed to us.
I wasn't looking for a huge compensation, but just something to make this better, I mean we had to spend most of the vacation in our room so we were close to a bathroom.
I'm hoping management sees this and actually does something other then tell me they are sorry for my bad experience and gives me a bunch of excuses.
Bottom line, I won't go back ever.
However, I will say the staff was great and everything looked beautiful.”
— gabriella fantozzi
“Muy bien excelente bienvenida y todo e trato de personal Abdiel y los chicos de recepción y mas de yucatan felicidades”
— Iph 2b Preescolar Maria De Jesus
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