“Beautiful resort and I give it 5 stars.”

“4 night stay and was VERY disappointed!! I will start with the good. Good: food was delicious! They upgraded us to an ocean view room which was pretty clean (except they clearly didn't clean the shower from the last guests) and view was amazing!! Plenty of shaded seating. The staff was nice, but most of them don't speak English so thankfully my small amount of Spanish got us by. They did provide some forms of nighly entertainment by way of singers/dancers from 8-10. Covid test on site, rapid results in 15 minutes. Bad: there's a lot, so stick with me. The resort, website, and EVERYTHING we researched about this place were very misleading. 1st, they only have 1 bar, 1 restaurant, and the Cayena side open with 1 of the arena blanca buildings open for overflow guests. Nowhere was this stated but we saw 1 Google review from January where it was mentioned. We tried to call the resort before arriving to check if they were open but were never able to get through. The drinks are TERRIBLE so we stuck with their 1 beer option, you have to pay extra for any alcohol that's not their "classico" brand and we tried gin, tequila, rum, vodka, ALL had a bad taste! They do give you 2 beers in your room but you are limited to 2 a day in your room. The amount of seaweed that washed up on the shore was unbelievable, though they tried to have it cleared off by 2pm using construction equipment that was pretty loud.also, we booked an excursion to Catalina Island which they staright up lied about transportation times telling us it would take an hour and a half to get there and same to get back (took 3 hrs to get there and 4 hours to return). Catalina Island was beautiful and the snorkeling was great but honestly not worth it due to transportation and when we told them about it the next day they didn't seem all that surprised. I understand some things being closed or only partially available due to covid, however, they SO pick and choose when to follow protocols. Like, How are you going to pack a bus load of people for an excursion (and boat load) but then not offer your water sports that are on your website due to covid restrictions? The vendors on the beach are relentless! They are supposed to leave you alone if you are not ON the beach (sitting in the lounge chairs just off the beach) but of course, they didn't. You can only say no thank you, or I already bought something, so many times but they keep bugging you. They had security but it seemed most of the day security was at the parts of the resort that were closed. Food times were restricted to certain hours but you could get a pizza or a burger from the bar between those times...it just wasn't very good. Side note, just for info, you cannot snorkel on this beach. THIS BEACH IS NOT PART OF BAVARO BEACH - even though what we booked through said it was. It is on the Atlantic side so it has more waves which stir up the sand so you can't see anything for snorkeling. They didn't really address any complaints or concerns when they were brought up, just kind of stared at you like...ok? For the price we paid we expected to get a lot more. Wish we would have booked the Barcelona bavaro instead as they were fully open and we talked to a few guests who were loving their stay there. We just felt deceived and misled the whole time and like they didnt really care about providing a resort experience. Will not be going back .”